nothing happens when I click on it

nothing happens when I click on it | Clay

12 comments

· Sorted by Oldest

Clay Support
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If clicking does nothing, try these steps:
Click the column header and select Force Rerun Column to reset and jump start the run.
If cells are stuck or queued, you can also right-click the column and choose Force Run All Rows. [1]
For enrichments, toggling auto-update off and on, or clicking "re-run this cell," may help.
If the issue persists, perform a hard refresh (Ctrl+Shift+R on Windows, Cmd+Shift+R on Mac).
If you still need help, request human assistance by clicking "Talk to a person."
Clay Support
APP
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Is that what you were looking for?
Petar R.
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no it is not working. connect me to a human please
Clay Support
APP
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I understand this is frustrating, and I’m connecting you to a human agent now who can assist further.
Intercom
APP
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Clay Support is sharing a file with you.
Our support team has got your message and we'll get back to you soon!
If you’re dealing with a specific table, drop the URL below so we can help you quicker. Otherwise, someone from our team will be in touch soon!
Loading attachments
Petar R.
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Can't toggle on auto-update button, it's frozen
Petar R.
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https://app.clay.com/workspaces/733398/workbooks/wb_0t4p1n9JjeVc4XYnbjN/tables/t_0t4p1n9JvRjwGYXVpxF/views/gv_0t4nnejzXzgQA3CarQR
Petar R.
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Bo (. Natalie H. Hari K. hey guys - anyone can help with this auto update button issue?
Andrew Q.
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Petar - Sorry for this! This is an active incident that the team is working to get resolved. You may see it working normal later today, if not by sometime tomorrow.
If by tomorrow you're still experiencing problems, please ping us again and we'll get back to you on where we are.
Petar R.
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Ok thanks.
Bo (.
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Good news! We heard back from the team -- the issue with Auto-update should now be fixed.
Try doing a quick refresh (Cmd/Ctrl + Shift + R) and let us know if it’s working on your end or if you’re still running into any trouble.
Thanks for your patience while we got this sorted.
Petar R.
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Got it Bo (. works now

Clay Support
APP
·
·
If clicking does nothing, try these steps:
Click the column header and select Force Rerun Column to reset and jump start the run.
If cells are stuck or queued, you can also right-click the column and choose Force Run All Rows. [1]
For enrichments, toggling auto-update off and on, or clicking "re-run this cell," may help.
If the issue persists, perform a hard refresh (Ctrl+Shift+R on Windows, Cmd+Shift+R on Mac).
If you still need help, request human assistance by clicking "Talk to a person."
Clay Support
APP
·
·
Is that what you were looking for?
Petar R.
·
·
no it is not working. connect me to a human please
Clay Support
APP
·
·
I understand this is frustrating, and I’m connecting you to a human agent now who can assist further.
Intercom
APP
·
·
Clay Support is sharing a file with you.
Our support team has got your message and we'll get back to you soon!
If you’re dealing with a specific table, drop the URL below so we can help you quicker. Otherwise, someone from our team will be in touch soon!
Loading attachments
Petar R.
·
·
Can't toggle on auto-update button, it's frozen
Petar R.
·
·
https://app.clay.com/workspaces/733398/workbooks/wb_0t4p1n9JjeVc4XYnbjN/tables/t_0t4p1n9JvRjwGYXVpxF/views/gv_0t4nnejzXzgQA3CarQR
Petar R.
·
·
Bo (. Natalie H. Hari K. hey guys - anyone can help with this auto update button issue?
Andrew Q.
·
·
Petar - Sorry for this! This is an active incident that the team is working to get resolved. You may see it working normal later today, if not by sometime tomorrow.
If by tomorrow you're still experiencing problems, please ping us again and we'll get back to you on where we are.
Petar R.
·
·
Ok thanks.
Bo (.
·
·
Good news! We heard back from the team -- the issue with Auto-update should now be fixed.
Try doing a quick refresh (Cmd/Ctrl + Shift + R) and let us know if it’s working on your end or if you’re still running into any trouble.
Thanks for your patience while we got this sorted.
Petar R.
·
·
Got it Bo (. works now