Hari K.

Naeem - Do you mind sending the link (url) to the table so we can take a look?

Of course!

Hey Ciaran! This was a hideen "\r" that likely came from the source you copied data in from. To solve this, you can apply a similar formula as what I inputted, essentially asking for only the alphanumeric characters. I think the better way would be to use the "Import from CSV" action within Clay as I believe it will parse in better to avoid having to use a formula. Hope this helps!

Hey Ciaran! I was just able to fix this issue - essentially there was an invisible character that was pasted in within the contact IDs. I've added a formula column and changed that to be the input and Salesforce seems to be working correctly now.

Hope this helps!

Sorry for this, it looks like we've got a bug on our hands. I've escalated this to our engineering team to help look into it. We'll follow up here as soon as we know more!

Hey Ciaran - for Outreach, we are getting the following on the backend ""id"::"expiredaccesstoken","title"::"Expired Access Token","detail":"Please get a new access token and try again."" which indicates that you need to refresh your token with them for it to work as exepcted. For Salesforce, have you double-checked that these records do exist within Salesforce? Specifically, do the Salesforce IDs fully match in terms of formatting?