Andrew Q.

Hey Jordan! Looks like it was a glitch so you shouldn't experience this issue anymore. If you do, complete a hard refresh for me.

Mac:

PC:

Thank you!

Just threw some credits back to your workspace!

Hey Donnel! Thanks for reaching out and flagging this. I'll check in with our engineering team to see why this occurred. From my glance I don't see anything you did wrong.

Looks like on November 5th you were rewarded your rewards and from that point forward you have spent 723 credits. I'll go ahead and issue you the difference back to your workspace for the inconvenience. Sorry about this!

Can you clarify if you used the correct affiliate link and it's been at least 30 days since your attribution link was used? As a reminder, first payouts are not processed until after 30 days of initial paid sign up and it might take some time for your rev-share attributions to be reflected in your Rewardful portal. Also, Free Trial accounts will only be credited when you upgrade your account to a paid account.

If you're still having issues, can you please fill out this form? It’s for manually attributing referrals that didn’t register due to technical issues.

If you have any questions, please cc lele.xu@clay.com, our head of partnerships, to your response!

Thank you for your help.

Good news! Happy to report that we heard back from the team and this issue should be fixed.

Try a quick refresh (Cmd/Ctrl + Shift + R) and let us know if the problem has been resolved on your end, or if you still have trouble.

Thank you for your patience as we worked on it.

Robert - Sorry for this, it looks like we've got a bug on our hands. I've escalated this to our engineering team to help look into it. We'll follow up here as soon as we know more!

Hey Emanuel! I just reached out to the team and alerted them to check on this. I'll let you know if there's an update.

Hey Emanuel, just to doublecheck, is it @googlemail.com or @gmail.com?

Hey Jordan! Thanks for reaching out and flagging this to us. Could you please share the link to the table so we can take a closer look?

Hey Jordan! Thanks for reaching out and flagging this to us. Could you please share the link (url) to the table so we can take a look?