Bug Report: Template Button Not Responding When Clicked

Petar R. · 2025-10-30 16:59:02.405064+00

There's a bug on the button when applying template. Nothing happens when I click.

Bug Report: Template Button Not Responding When Clicked | Clay

13 comments

· Sorted by Oldest

Clay Support
APP
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Try a hard refresh to resolve the button issue:
Mac:
Chrome/Firefox: Cmd + Shift + R
Safari: Cmd + Option + R
Windows:
Ctrl + Shift + R
If the issue persists after refreshing, please share:
A link to the table where you're seeing this
Any error messages (click into the cell to see more details if applicable)
This will help us investigate further.
Clay Support
APP
·
·
Is that what you were looking for?
Clay Support
APP
·
·
If you still need help with the button issue after trying the refresh, I’m here to assist further. Would you like to provide more details about what you’re trying to resolve or any error messages you’re seeing?
Petar R.
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Not working still, connect me to a human
Clay Support
APP
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·
I understand your frustration, and I’m connecting you to a human agent who can assist you further.
Intercom
APP
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Clay Support is sharing a file with you.
Our support team has got your message and we'll get back to you soon!
If you’re dealing with a specific table, drop the URL below so we can help you quicker. Otherwise, someone from our team will be in touch soon!
Loading attachments
Petar R.
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https://app.clay.com/workspaces/476674/workbooks/wb_0t4wuvhENFCK8BEFawc/tables/t_0t4yechdnGt4YzDqheh/views/gv_0t4yeciBnNgrT9iM3q4
Petar R.
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it worked finally. all good
Ariana (.
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Hi Petar, thanks for reaching out! I was just in your table and was going to ask which template you were trying to apply, but I'm happy to hear it worked. Did it take a long time to apply? Can you share any details? I'm happy to report this up if you believe there was some incorrect behavior here. Thanks!
1
Petar R.
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I was not able to map the fields that were not mapped in my table from lookup. I couldn't map it to the lookup fields. Ariana (.
Hari K.
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Hey Petar - For these actions, you have to extend outputs for them to be registered by the other actions
1
Petar R.
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Hari K. thanks for the heads up
Hari K.
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Of course!

Clay Support
APP
·
·
Try a hard refresh to resolve the button issue:
Mac:
Chrome/Firefox: Cmd + Shift + R
Safari: Cmd + Option + R
Windows:
Ctrl + Shift + R
If the issue persists after refreshing, please share:
A link to the table where you're seeing this
Any error messages (click into the cell to see more details if applicable)
This will help us investigate further.
Clay Support
APP
·
·
Is that what you were looking for?
Clay Support
APP
·
·
If you still need help with the button issue after trying the refresh, I’m here to assist further. Would you like to provide more details about what you’re trying to resolve or any error messages you’re seeing?
Petar R.
·
·
Not working still, connect me to a human
Clay Support
APP
·
·
I understand your frustration, and I’m connecting you to a human agent who can assist you further.
Intercom
APP
·
·
Clay Support is sharing a file with you.
Our support team has got your message and we'll get back to you soon!
If you’re dealing with a specific table, drop the URL below so we can help you quicker. Otherwise, someone from our team will be in touch soon!
Loading attachments
Petar R.
·
·
https://app.clay.com/workspaces/476674/workbooks/wb_0t4wuvhENFCK8BEFawc/tables/t_0t4yechdnGt4YzDqheh/views/gv_0t4yeciBnNgrT9iM3q4
Petar R.
·
·
it worked finally. all good
Ariana (.
·
·
Hi Petar, thanks for reaching out! I was just in your table and was going to ask which template you were trying to apply, but I'm happy to hear it worked. Did it take a long time to apply? Can you share any details? I'm happy to report this up if you believe there was some incorrect behavior here. Thanks!
1
Petar R.
·
·
I was not able to map the fields that were not mapped in my table from lookup. I couldn't map it to the lookup fields. Ariana (.
Hari K.
·
·
Hey Petar - For these actions, you have to extend outputs for them to be registered by the other actions
1
Petar R.
·
·
Hari K. thanks for the heads up
Hari K.
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·
Of course!