Integrating Gong Transcripts with Clay: Seeking Processing Solutions
Is anybody bringing Gong transcripts into Clay and trying to summarize info identified by Gong Trackers? In the "Get call details" step, I can isolate calls containing an Objections smart tracker, and from there, i know which transcripts I should process. The step also tells me at which points (in seconds) the objections were identified in the transcript. The problem is that the "Get transcript" step is in JSON with a node for each line or speaker of the transcript. How can I take the point of interest in seconds to pinpoint the node within the transcript? Or, ideally, the Gong call landing pages let you drill in the trackers to find the exact moments and words. Can we grab this info from Clay? Thanks!
