Mark L.

I checked with our engineers on the status / anticipated timeline, and will share anything I can. I noticed while testing in your workspace a few moments ago that, when selecting the same companies table, it is a bit slow to load the preview, but is not failing/erroring as it was before. What are you seeing?

Jakob, quick check-in: from what I can see internally, we have a good handle on diagnosis, and some code in flight to help with this. There may be some addtional update after that lands, but I'll be following closely and will report back again with any new updates.

It's been raised to the relevant engineering team as a high priority, and for any changes in status, I will update you here directly. Let me know of any new questions in the meantime.

For sure! This is frustrating. I'll let you know of any updates, or better workaronds, as we learn more.

Of course not. I offer it only as temporary workaround while we find the long-term solution.

Not ideal for now, and not what I'd want in the long run, but it might do in a pinch. I'll keep tabs on the bug internally, and share updates as I learn more.

Based on that, I think we can work around it by splitting the company list into a smaller set (e.g. chopping in half, then two separate searches against two tables of companies).

Jakob, we've raised this to our engineers to investigate and repair. From what I can see, it looks like there's a timeout error happening when attempting to finish the refresh/update the preview there.

Hey Jakob, thanks for flagging this, and sharing all those details. I'm going to take a closer look and report back with any questions or next steps I have in mind. More to come!

Hey there Derek. I'm not sure which table(s) where you have this process. But at a high level I think your approach makes good sense – when a record enters, run a lookup to HubSpot to check for relevant existing records. And later in the process you can update or create relationships for the records in question. (The 'Create assocation' action can help with this.) Let us know of other questions or roadblocks as you go along. Happy to take a look with you.