Troubleshooting AI Column Errors with API Keys (Gemini, OpenAI, Claude)

Gio · 2026-01-13T17:49:19.150Z

i get this error when trying to run AI column (Gemini, OpenAI, Claude, etc.) - I tried using my api keys and clay's too - what can be the problem?

Troubleshooting AI Column Errors with API Keys (Gemini, OpenAI, Claude) | Clay

8 comments

· Sorted by Oldest

Clay Support
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AI column errors usually happen due to API key issues or rate limits. Here are the most common fixes:
For OpenAI errors:
Check your API key at OpenAI API Keys and update it in Clay
Ensure your API tier meets requirements: 30,000 TPM for basic AI columns, 450,000 TPM for Claygent
For all AI providers:
Click into the specific error cell to see more detailed error messages
Check if you've hit credit budget limits - you can adjust the "Clay Credit Budget" in your AI column settings
Quick troubleshooting:
Try using Sculptor (top-right corner) to help diagnose the specific error - it's free and can suggest fixes based on your exact error message
What specific error message do you see when you click into one of the failed cells? [1]
Clay Support
APP
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If you still need help resolving the AI column error, I’m here to assist. Would you like to provide more details about the specific error message you see when clicking into the failed cells?
Gio
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no, it keeps happening on all ai enrichment columns even in other tables even if i use the clay's keys on singular row
Clay Support
APP
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Sorry to hear you're having this issue. I’ll connect you to a human agent who can help troubleshoot this further.
Clay Support
APP
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·
Our support team has got your message and we'll get back to you soon!
If you’re dealing with a specific table, drop the URL below so we can help you quicker. Otherwise, someone from our team will be in touch soon!

image.png(93 kB)
Indrek L.
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Also claygent’s prompt generator is OOO. I believe this might be connected.
Mark L.
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Giorgi, we've shared this with our engineers, and added this to our status page here:
https://status.clay.com/incidents/6e4a1a35-95db-4465-938b-d4c5484ea6b4
Looks like we've identified the issue, it's just a matter of getting the fix out. We'll post updates on that page as we learn more.
Intercom
APP
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🔗 Merged conversation This thread has been merged into your main conversation. To keep the discussion going and see all replies, please continue in the main conversation.

Clay Support
APP
·
·
AI column errors usually happen due to API key issues or rate limits. Here are the most common fixes:
For OpenAI errors:
Check your API key at OpenAI API Keys and update it in Clay
Ensure your API tier meets requirements: 30,000 TPM for basic AI columns, 450,000 TPM for Claygent
For all AI providers:
Click into the specific error cell to see more detailed error messages
Check if you've hit credit budget limits - you can adjust the "Clay Credit Budget" in your AI column settings
Quick troubleshooting:
Try using Sculptor (top-right corner) to help diagnose the specific error - it's free and can suggest fixes based on your exact error message
What specific error message do you see when you click into one of the failed cells? [1]
Clay Support
APP
·
·
If you still need help resolving the AI column error, I’m here to assist. Would you like to provide more details about the specific error message you see when clicking into the failed cells?
Gio
·
·
no, it keeps happening on all ai enrichment columns even in other tables even if i use the clay's keys on singular row
Clay Support
APP
·
·
Sorry to hear you're having this issue. I’ll connect you to a human agent who can help troubleshoot this further.
Clay Support
APP
·
·
Our support team has got your message and we'll get back to you soon!
If you’re dealing with a specific table, drop the URL below so we can help you quicker. Otherwise, someone from our team will be in touch soon!

image.png(93 kB)
Indrek L.
·
·
Also claygent’s prompt generator is OOO. I believe this might be connected.
Mark L.
·
·
Giorgi, we've shared this with our engineers, and added this to our status page here:
https://status.clay.com/incidents/6e4a1a35-95db-4465-938b-d4c5484ea6b4
Looks like we've identified the issue, it's just a matter of getting the fix out. We'll post updates on that page as we learn more.
Intercom
APP
·
·
🔗 Merged conversation This thread has been merged into your main conversation. To keep the discussion going and see all replies, please continue in the main conversation.