Troubleshooting Ownership Scenario Logic Formula Issues in Clay

·

I have a field on the enrichment tab called "Ownership Scenario" that is a conditional logic formula, but it often doesnt run 20% of the time. Force run works and ive tried creating error notices but havent solved the problem. The logic is dependent on distinct Account Lookup records before it but could be that the lookup doesnt finish before I get to the logic.

2 comments

· Sorted by Oldest

Abdul S.
·
·
Justin T. Yes, that should help. you can create a boolean field to check whether the Account Lookup enrichment has finished, and then include that boolean in your “Ownership Scenario” conditional formula this ensures the logic only runs after the lookup is complete, which should solve the 20% failure issue
Kabeer A.
·
·
That happens when the lookup hasn’t finished before the formula runs. Try reordering the steps so the account lookup completes first, or use a Force Run on the logic after lookup. I can help you set it up if needed.

Loading comments

Abdul S.
·
·
Justin T. Yes, that should help. you can create a boolean field to check whether the Account Lookup enrichment has finished, and then include that boolean in your “Ownership Scenario” conditional formula this ensures the logic only runs after the lookup is complete, which should solve the 20% failure issue
Kabeer A.
·
·
That happens when the lookup hasn’t finished before the formula runs. Try reordering the steps so the account lookup completes first, or use a Force Run on the logic after lookup. I can help you set it up if needed.