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Resolving Duplicate Clay Account Issues for Clients

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Got some wires crossed on a new clay account for my client and accidentally created a trial that is duplicative of the primary paid account.

Resolving Duplicate Clay Account Issues for Clients | Clay

11 comments

· Sorted by Oldest

Aaron J.
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i dont see the talk to a person option
Aaron J.
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Please connect me to a human agent
Aaron J.
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Hi - yes there was some confusion on my email address so when I tried logging in to the paid account, it created a trial instead. They have switched my email address to the correct one in the paid account but I dont see any way to access that.
Aaron J.
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https://app.clay.com/workspaces/809940/workbooks/wb_0t3wb53kPfKkUgGFo7g/tables/t_0t3wb5gYRr5GxF399Gm/views/gv_0t3wb5gCFeJfiUYqvdn Here's a link to one of the workspaces.
Aaron J.
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Yes the paid account would be connected to michael.wagnon@sayvero.com. My email (aaronjones@sayvero.com) should be connected to that account as well, but it was originally aaron@sayvero.com. Both of those emails also seem to map to trial accounts now. The table above is connected to one of those trial accounts, and is the majority of the Clay work that has been done so far. I have already created a template link so I can import it to the paid account when I get access.
Aaron J.
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thanks in advance Bo (.
Aaron J.
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Bo (. are you still able to help with this?
Aaron J.
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okay FYI I now have access to the paid account, and have imported my work there. The trial accounts related to VERO can be cleaned up / removed safely.
Aaron J.
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Yes please delete trial workspaces associated with aaronjones@sayvero.com and aaron@sayvero.com Mitch H.
Aaron J.
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Thanks Mitch H. appreciate the help
Clay Support
APP
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We haven't heard back from you here, so we're going to go ahead and close this thread out.
Still need help here? Reply back and someone will jump back in.
Have a question thats not related to this thread? We recommend kicking off a new ticket in the support channel!