Mitch H.

Commented on Request for Human Support Due to Credits Lost in B...·Posted in02 Support

Hey Toby, happy to help! Could you provide a bit more detail on what happened and the link to an impacted table?

Commented on Issues with Clay: Unable to Run Cells Despite Corr...·Posted in02 Support

Hey Abinaya, we we're dealing with a copy paste bug that was likely the culprit here. We have since worked out a fix and this should no longer be a problem. Let me know if this persists and I'll do all I can to work it out promptly

Commented on Issue: Unable to Connect to Salesforce After Recon...·Posted in02 Support

Mitch H.

Hey Laurent, here are some quick thoughts to get you unstuck

Quick Fix - Reconnect Salesforce

Go to Settings:

Click your name (top right)
Select Settings → Connections

Find Your Salesforce Connection:

Look for your Salesforce connection in the list
You should see a warning or error indicator

Reconnect:

Click on the Salesforce connection
Click "Sign in with Salesforce" or "Reconnect"
Log in with your Salesforce credentials
Authorize Clay to access your Salesforce data

Retry Your Action:

Go back to your table
Try running the Salesforce action again

Commented on How to Copy Find People Enrichment to New Contact...·Posted in02 Support

Mitch H.

Sure thing!

Commented on How to Copy Find People Enrichment to New Contact...·Posted in02 Support

Mitch H.

Hey there! In this case the best course of action is to send the tier one list to a new table and perform a net new people search with that as the source!

Commented on Claygent Issue: Properties Not Recognized After Co...·Posted in02 Support

Mitch H.

Got it, and sorry about that - definitely not ideal. For now, I can continue to look into this but it seems like this is now unstuck. Can you confirm that on your end the new column is working properly?

Commented on Claygent Issue: Properties Not Recognized After Co...·Posted in02 Support

Mitch H.

Hey Ollie, it looks like this prompt is referencing "name" which does not appear to exist in this table. I went ahead and pulled out /Name from your source, duplicated the Claygent column and referenced that instead and the issue is now resolved. Hope this helps :)

Commented on Claygent Issue: Properties Not Recognized After Co...·Posted in02 Support

Mitch H.

Ollie - Do you mind sending the link (url) to the table so we can take a look?

Commented on How to Copy Find People Enrichment to New Contact...·Posted in02 Support

Mitch H.

Hey Aaron, in this case what I'd recommend is to duplicate your people enrichment table, this will maintain the structure but none of the data. Once you do that you can run a net new find people at these companies search using your new company list as the foundation. This will find new contacts at those companies and run the enrichments on those net new contacts. Let me know if this makes sense! Happy to walk through any details you may have trouble with :)

Commented on Troubleshooting Rocketreach Email Extraction Issue...·Posted in02 Support

Mitch H.

Hey there — looks like your RocketReach enrichment failed because your RocketReach account hit its daily lookup limit. The API returned a “429 Too Many Requests” error, which means RocketReach is temporarily blocking new lookups until the limit resets.

This isn’t an issue with Clay — once the limit resets (usually within about 24 hours), enrichments will start working again.

To avoid this in the future, you can:

• Wait for the daily limit to reset, or

• Upgrade your RocketReach plan or connect another API key, or

• Add a delay between enrichment runs to stay under the limit.

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