Hey so a list ran without my permission and continued even when I pressed pause multiple times. A few rows paused but it was 50,000 rows and ran all of our credits. I feel like that is an unfair situation. Can this be fixed? My client is pissed. Clay S.
Hey there Jalen thanks for reaching out, do you mind sending the link (url) to the table so we can take a look?
Hey Jalen, thanks for reaching out and for pointing this out to us. Is the link that you provided the table where this happened? (link) Regardless, stopping the updates can take a few minutes given the volume of API requests that are being made per second within a Clay table. However, in this case it looks like it took much longer than a few minutes. I'd love to take a closer look but it appears that this table was deleted. Did you end up deleting the table? Included a bit more context about how to stop/prevent Clay tables from running. :) --------context-------- When it comes to stopping or pausing an entire Clay table, you can do so in a few various ways: ** Table Level: Click the logo in the bottom-right corner of the screen and selecting 'Turn off Table'. This will prevent any rows from running automatically until the table is turned back on. (as shown in image one) ** Column Level: Alternatively, to pause updates at the column level, click the column header, go to the column settings, scroll to the bottom of the menu, and toggle off 'Auto-Update' in 'run settings' (as shown in image two) ** *Pausing Cells Mid-Run: If a column is already running you can click the 'Stop Updates' button to stop these enrichments from continuing as quickly as possible. (as shown in image three) Hope this helps! Let me know how else I can assist. :)
Also, Jalen. Just saw you're other thread as well, happy to provide a one-time refund for this. Could you just confirm which workspace these credits were spent in initially? Ideally, confirming the name and 6 digit number that is found in the URL as shown in the image below. Happy to help here!
