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Referral Link Issue: Request to Check Credits Bonus for Client | Clay

Referral Link Issue: Request to Check Credits Bonus for Client

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Hi Clay S. one of my agency's clients used the referral link to sign up but didn't receive the credits bonus. Can you check? dragos@edge-byte.com

8 comments

· Sorted by Oldest

Clay Support
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For referral credits to be awarded, the client must:
1.
Visit clay.com using your unique referral link
2.
Not clear mandatory cookies that tag you as the referrer
3.
Use the same browser from visit to signup
4.
Become a paying customer (activate a paid plan)
If all conditions were met but credits weren't awarded, please fill out this form: https://clayhq.typeform.com/to/pV2u1kxs#intercom_id=xxxxx
You'll need:
The client's email (dragos@edge-byte.com)
New signup workspace number
Your referrer name
Your unique referral code
Screenshot confirming their intention to be referred by you [1]
Both parties receive 3,000 credits only after the referred user activates a paid account. [2]
Clay Support
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Did that answer your question?
Clay Support
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If you still need help with the referral credits issue, I’m here to assist. Would you like to provide more details about the situation so we can continue troubleshooting?
George D.
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I've sent the form and waiting for answer
Clay Support
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Perfect! You've submitted the form with the required information for the referral credits issue. [1] Our team will review your submission and get back to you regarding the missing referral credits for dragos@edge-byte.com. [2]
If you need further help with this or any other issues, you can request human assistance by clicking on "Talk to a person."
Clay Support
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Did that answer your question?
George D.
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yes
Clay Support
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Great! Let me know if you need any more help.