Assistance Needed for Enrich Company Column Execution Issues

Panos S. · 2025-10-30 08:15:54.029792+00

hey clay team, the column "Enrich company" has random rows not executing for absolutely no reason lol the conditional checks are fine, that's why some rows are fine Can you help? this is an evergreen flow and i can't lose 50% of my leads for what's most probably a bug

Assistance Needed for Enrich Company Column Execution Issues | Clay

Clay Support
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The "Run condition not met" message means the predefined criteria for running the enrichment were not satisfied, even if other checks appear correct.
This can happen if:
The "Only run if" condition in the column's Run Settings isn't met for certain rows .
A required field (e.g., company domain) is missing or empty, and the column is set to skip such rows [1].
To fix:
Review the condition in Run Settings and adjust if needed.
Click the cell and use "Explain" to see why the condition wasn’t met .
Ensure required input fields are populated and marked correctly in the prompt editor .
Clay Support
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Was that helpful?
Clay Support
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If you still need help resolving the issue with the "Enrich company" column, I’m here to assist. Would you like to provide more details about what you’re trying to achieve or any other challenges you’re facing?
Panos S.
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no
Clay Support
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I understand this is frustrating. I’m routing you to one of our human agents who can assist you further.
Intercom
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Clay Support is sharing a file with you.
Our support team has got your message and we'll get back to you soon! We're currently outside of our standard office hours (9 AM to 9 PM EST, Monday through Friday), so it may take a little longer for us to respond.
If you’re dealing with a specific table, drop the URL below so we can help you quicker. Otherwise, someone from our team will be in touch soon!
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Michael A.
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Hi Panos - thanks for reaching out!
Can you send me the table URL and the workspace that you're encountering this issue? Would love to investigate further.
Clay Support
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We haven't heard back from you here, so we're going to go ahead and close this thread out.
Still need help here? Reply back and someone will jump back in.
Have a question thats not related to this thread? We recommend kicking off a new ticket in the support channel!
Panos S.
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https://app.clay.com/workspaces/397780/workbooks/wb_0t2f7172ngdeBY4oyHS/tables/t_0t2ldlqzcseH7VooMZx/views/gv_0t2ldlrMouoQbYFSdXP Michael A. sorry man
Panos S.
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can you pls help?
Mitch H.
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Hey Panos, this is an issue of stale data. As you can see the formula column is grayed out in the previous row, indicating that it's value is out of data and thus the enrich person column can't run. We are working on making this easier to diagnose. Hope this helps :)
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Panos S.
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bro Mitch H. that's not possible It's 100% a Clay issue Recorded a loom: https://www.loom.com/share/d5743fe6ba414aa98657dc9306da2755
Panos S.
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ah the "stale data" is basically the formula column that's bugging pls see loom and lmk
Hari K.
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Hey Panos - If you re-run the column that's an input to Apollo it will solve the issue in one action so long as auto-update is enabled.
Clay Support
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We haven't heard back from you here, so we're going to go ahead and close this thread out.
Still need help here? Reply back and someone will jump back in.
Have a question thats not related to this thread? We recommend kicking off a new ticket in the support channel!

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