Sayli G.

I have gone ahead and added the 30k credits back into your account. Is there anything else that I can help you with?

I can understand. I apologise for that. This is great feedback that I will send to the product team. Would recommend keep coming to us with feedback since the product teams take time to go through this feedback and actually implement said changes to make it a better experience for you.

Hello John! Thanks for reaching out! Can you tell me more about what you would like to discuss to see if it is something we can help you out with or direct you to someone in the team who can assist you best! :)

I talked to the team and got a one time approval to refund 30k credits back to your workspace. Unfortunately since this was not a Clay error we will not be able to refund the entire amount back to you. We generally do not give refunds for user errors but have done so as a one time courtesy here. Let me know if that is okay and I can go ahead and add that back!

Hey Joel, I get it now! Thanks for taking the time to explain this to me. When you ran a search for the first table (Scored ICP) and wrote the results in the second table (SCORED ICP PEOPLE SEARCH), those two tables are essentially linked. So whenever you re-perform a search in the first table, it's sequentially going to trigger all of the enrichments in that first table. One of those enrichments being the Update People Search column.

Because of that when you re-ran the search, that column also got triggered for all of the new searches and it added these additional results in your scored ICP people search table. Therefore safe to say that it was working as expected.

But the long and short of it being that it's working as expected. It's just that when you ran that search for the first table again, it also triggered the Update People search column that sent these results in the second table and since the second table's auto-update was enabled, the enrichments got triggered there.

No problem at all! Going to go ahead and close this out now!

Hello Joel! Thanks for reaching out! Jumping in for Munnawar and Kashif here. I am trying to get a better understanding of the situation here. So my understanding so far is that you ran SCORED ICP PEOPLE SEARCH table that triggered enrichments in SCORED ICP WITH PHONE NUMBERS table? And that amount is about 50k credits?

Okay! Glad to know it got resolved. Going to go ahead and close this out now :)

Hello Jack! Thanks for reaching out! Jack - Do you mind sending the link (url) to the table so we can take a look?

Hello Abdul! Thanks for reaching out! Do you mind sending over the table link URL for me to take a look? Technically there is a limit to the number of API calls but it is on Salesforce's end. What does limit Salesforce lookups: Your ​Salesforce organization's daily API quota​ - this varies based on your Salesforce edition and number of users. Understanding Your Salesforce API Limits Common Salesforce API Quotas: • Varies by Salesforce edition (Professional, Enterprise, Unlimited, etc.) • Typically ranges from 15,000 to 1,000,000+ daily API calls • Adjusted based on the number of Salesforce licenses/users in your org How Clay Helps Optimize Your Salesforce API Usage Batch Updates:​ Clay batches Salesforce operations (up to 200 records per API call) to minimize API consumption Each Clay Salesforce action typically uses: • 1 API call per lookup/update/create operation • With batching: 1 API call per 200 records (for bulk operations) Once you send the table link I can have a look!