That screen can sometimes get stuck if your browser session or cookies are causing issues. A few quick things usually fix it:
Log out of Clay.
Do a hard refresh of the page:• Mac: Cmd + Shift + R (Chrome/Firefox) or Cmd + Option + R (Safari)• PC: Ctrl + F5
Log back in again.
If it still hangs on that step, try opening the page in an incognito/private window to rule out cached cookies or browser conflicts.
If you want, you can also share what happens after the “Finding your company” step (does it keep spinning, error, or reload?). That helps narrow it down.
If you still need help with the account-finding process, I’m here to assist. Would you like to share what happens after the “Finding your company” step?
That screen is part of the cohort application flow, and the “Finding your company” step can sometimes take a bit while it checks public sources. [1]
If it’s stuck for a long time even after trying different browsers, this specific cohort application behavior isn’t covered in the available documentation. A human agent can take a closer look at the application flow with you if you’d like.
I’m sorry this is still not working, and I’m here to help with the stuck company-finding step. Would you like to share how long it has been loading so we can continue troubleshooting or connect you with a human agent?
Saleh S. would recommend reapplying and if this still poses to be an issue I can help manually review the application. I have not seen many reports of this so hard to resolve for!
