Using Clay for Customer Experience Insights in Growing Companies: Introduction from Hugh

Hi everyone! 👋 I'm Hugh, based out of NYC. I work in CX, which means I spend a lot of time thinking about what customers actually need versus what they say they need — and building systems that close that gap at scale. I'm here to get sharper with Clay. Specifically, I want to use it to better understand actively growing companies and build a clearer picture of where our product fits for them — so outreach and expansion efforts are intentional, not spray-and-pray. Coming at this from a CX lens rather than a pure sales one, so excited to learn how others are using Clay to inform strategy, not just sequences. Outside of work: Big into LONG walks. When I was in Hong Kong, I walked a marathon every day! Excited to be here—looking forward to learning from this community and swapping notes on Clay. https://www.linkedin.com/in/hugh-goldstein/ PS I built this intro note with Cursor. If you like the structure, you can use it shipped here: https://clayslackintro.netlify.app/