Issues with Pulling Columns into Formula or Merge Column Function

Henry B. · 2025-02-20 16:08:45.34845+00

I can't pull columns into a formula or merge column function, even after a hard refresh and clearing my cache.

Issues with Pulling Columns into Formula or Merge Column Function | Clay

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If you're having trouble accessing columns in formulas or merge functions, try these steps: 1. Re-run the source table rows to make newly created columns visible in formulas. 2. For formula-specific issues, perform a hard refresh: • Windows: Ctrl + Shift + R • Mac: Cmd + Shift + R If you're still seeing "Error evaluating formula" messages, try another browser refresh (Cmd/Ctrl + Shift + R).
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Was that helpful?
Henry B.
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No
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Looks like you're still looking for help.
If you’re dealing with a specific table, drop the URL below so we can help you quicker. Otherwise, someone from our team will be in touch soon!
Bruno R.
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Hi Henry, thanks for reaching out. Taking a look at this now! Do you mind sending the link (url) to the table so we can take a look?
(52 kB)
Henry B.
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https://app.clay.com/workspaces/484780/tables/t_wvpHw6PfxztH/views/gv_CYWmHj9Gh3ta
Henry B.
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any update?
Bruno R.
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Hi Henry, sorry about the delay here - could you go ahead and clear your browsers caches and refresh this page? I just tried to set up a formula in your table and was able to link dynamic tokes without any issues. It seems like you may be running into some temporary front end performance issues here.
Henry B.
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trying now
Henry B.
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still can't pull it. are you able to access the normalized first and last name tokens?
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Henry B.
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hoping to kick off an enrichment ASAP
Henry B.
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its not working across all of my tables
Bruno R.
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Hi Henry - gathering additional context on this. Are you currently on our beta program here? Just verifying why and how you groped the first and last names you're trying to reference here.
Henry B.
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No we're paid customers — spent like $5-6k this month
Henry B.
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I cleaned the first and last names and am now trying to join them to run an email enrichment

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