Urgent Support Needed for Login Issue and Client Workspace Errors

Fabian G. · 2025-11-18T16:25:25.444Z

Hi I need help from a Clay Support Team Member regarding an Issue related to log in and client workspaces messed up due to a false change from the support I really need to get this sorted out asap

Urgent Support Needed for Login Issue and Client Workspace Errors | Clay

15 comments

· Sorted by Oldest

Clay Support
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For login and workspace issues, especially if you're not receiving a "forgot password" email, try logging in via Google instead as you may be set up for Google Authentication.
Since this involves workspace changes made by our support team that need immediate correction, please ask to speak to a human agent who can directly address this issue and restore your workspace settings.
Clay Support
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Is that what you were looking for?
Clay Support
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I understand the urgency of your issue and apologize for the inconvenience caused. Would you like to provide more details about the problem so I can assist you further?
Fabian G.
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Yes so I was in contact with the Support regarding to change an email for a workspace which was taken over by the client. He wanted to change billing information, billing and so on as we are not working with them anymore In the process the Support changed my Account Email with the one from the client. Now the client had accesss to everyworkspace from our clients not just his After the support changed it I am now still not able to access all workspaces and one which is really important
Clay Support
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This is a serious security issue that requires immediate human intervention. When our support team accidentally changed your account email to your client's email, it gave them unauthorized access to all your workspaces.
You need to speak to a human agent immediately to:
Restore your original email address
Secure all affected workspaces
Ensure your client only has access to their designated workspace
To update email addresses properly, we typically need both the current and new email addresses, and if another account exists with the new email, that account must be deleted first. This situation requires urgent correction by our support team.
Please ask to speak to a human agent right now so they can fix this security breach and restore your proper workspace access.
Clay Support
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Did that answer your question?
Fabian G.
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Support is not answering
Clay Support
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If our support team isn't responding quickly enough for this urgent security issue, you can also ask for help in Slack or schedule time with a Clay expert.
Given the severity of your workspace access issue, please continue requesting to speak to a human agent in this chat for immediate assistance.
Clay Support
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Is there anything else I can help with?
Fabian G.
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How can I access the help desk
Clay Support
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I understand you're having trouble reaching support and need help urgently. Would you like me to connect you with a human agent? Or if you provide more details, I can try to assist you further.
Fabian G.
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please connect me with one
Clay Support
APP
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I’m routing you to our human team now. They’ll be able to assist you further.
Clay Support
APP
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Our support team has got your message and we'll get back to you soon!
If you’re dealing with a specific table, drop the URL below so we can help you quicker. Otherwise, someone from our team will be in touch soon!
image.png(93 kB)
Mitch H.
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Hey Fabian, I see you have a few other support tickets open right now. I'm going to close this one out and let you sort this out with your current tickets.

Clay Support
APP
·
·
For login and workspace issues, especially if you're not receiving a "forgot password" email, try logging in via Google instead as you may be set up for Google Authentication.
Since this involves workspace changes made by our support team that need immediate correction, please ask to speak to a human agent who can directly address this issue and restore your workspace settings.
Clay Support
APP
·
·
Is that what you were looking for?
Clay Support
APP
·
·
I understand the urgency of your issue and apologize for the inconvenience caused. Would you like to provide more details about the problem so I can assist you further?
Fabian G.
·
·
Yes so I was in contact with the Support regarding to change an email for a workspace which was taken over by the client. He wanted to change billing information, billing and so on as we are not working with them anymore In the process the Support changed my Account Email with the one from the client. Now the client had accesss to everyworkspace from our clients not just his After the support changed it I am now still not able to access all workspaces and one which is really important
Clay Support
APP
·
·
This is a serious security issue that requires immediate human intervention. When our support team accidentally changed your account email to your client's email, it gave them unauthorized access to all your workspaces.
You need to speak to a human agent immediately to:
Restore your original email address
Secure all affected workspaces
Ensure your client only has access to their designated workspace
To update email addresses properly, we typically need both the current and new email addresses, and if another account exists with the new email, that account must be deleted first. This situation requires urgent correction by our support team.
Please ask to speak to a human agent right now so they can fix this security breach and restore your proper workspace access.
Clay Support
APP
·
·
Did that answer your question?
Fabian G.
·
·
Support is not answering
Clay Support
APP
·
·
If our support team isn't responding quickly enough for this urgent security issue, you can also ask for help in Slack or schedule time with a Clay expert.
Given the severity of your workspace access issue, please continue requesting to speak to a human agent in this chat for immediate assistance.
Clay Support
APP
·
·
Is there anything else I can help with?
Fabian G.
·
·
How can I access the help desk
Clay Support
APP
·
·
I understand you're having trouble reaching support and need help urgently. Would you like me to connect you with a human agent? Or if you provide more details, I can try to assist you further.
Fabian G.
·
·
please connect me with one
Clay Support
APP
·
·
I’m routing you to our human team now. They’ll be able to assist you further.
Clay Support
APP
·
·
Our support team has got your message and we'll get back to you soon!
If you’re dealing with a specific table, drop the URL below so we can help you quicker. Otherwise, someone from our team will be in touch soon!
image.png(93 kB)
Mitch H.
·
·
Hey Fabian, I see you have a few other support tickets open right now. I'm going to close this one out and let you sort this out with your current tickets.