Investigation Needed: Clay Table Consuming Credits Unnecessarily

Hello, we are having a problem with this Clay table: https://app.clay.com/workspaces/146247/workbooks/wb_awkNXAYm64Dv/tables/t_SKSYyWZurBbz/views/gv_6J3VYPNVkszH Updates have been turned off for about 2 months now but it is still using credits. This month it has used closed to 32k credits and last month as well. I have checked every column and can't understand where the credits are going.

3 comments

Channeled
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To identify what's consuming your credits, you can check the credit usage dashboard: 1. Click your account name in the corner 2. Go to Settings > Credit usage 3. In the Workspace section, you'll see folders, workbooks, and tables sorted by usage You can sort by Name or Credits used, and export as CSV. This will help you pinpoint which table or integration is using credits. Even with updates turned off, credits might be used for actions that access external data or models. To prevent unintended credit usage: 1. Check if auto-update is truly off for all columns 2. Review any scheduled runs or signals 3. Test enrichments on a few rows before updating entire tables If you need further assistance, please request human support by clicking on "Talk to a person".
Sources: Credit usage | Documentation | Clay University Guide: Ways to save Clay credits | Documentation | Clay University
Bruno R.
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Hi Deisy, thanks for your message - it looks like you've set your entire table to run on a schedule here:
(1059 kB)
What's happening is that since you're selected to run the table on a schedule and selected all columns to re-run in synch, the table is re-run across all records every day. Was this configuration intentional or was this set up by mistake?
Channeled
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Investigation Needed: Clay Table Consuming Credits Unnecessarily | Clay