Home
Events
Groups
Members

00 Clay Announcements
01 Community General
01 Props and Wins
01 Watercooler
01 Welcome and Intros
02 Bugs
02 Starting with Clay
02 Support
03 Feedback & Requests
03 Tutorials & Inspiration
04 FT Job Opps
Gtm Career Advice
Member Spotlight

Community Guidelines

Powered by Tightknit

Investigation Needed: Clay Table Consuming Credits Unnecessarily

·

·

Hello, we are having a problem with this Clay table: https://app.clay.com/workspaces/146247/workbooks/wb_awkNXAYm64Dv/tables/t_SKSYyWZurBbz/views/gv_6J3VYPNVkszH Updates have been turned off for about 2 months now but it is still using credits. This month it has used closed to 32k credits and last month as well. I have checked every column and can't understand where the credits are going.

Investigation Needed: Clay Table Consuming Credits Unnecessarily | Clay

3 comments

· Sorted by Oldest

Channeled
APP
·
·
To identify what's consuming your credits, you can check the credit usage dashboard: 1. Click your account name in the corner 2. Go to Settings > Credit usage 3. In the Workspace section, you'll see folders, workbooks, and tables sorted by usage You can sort by Name or Credits used, and export as CSV. This will help you pinpoint which table or integration is using credits. Even with updates turned off, credits might be used for actions that access external data or models. To prevent unintended credit usage: 1. Check if auto-update is truly off for all columns 2. Review any scheduled runs or signals 3. Test enrichments on a few rows before updating entire tables If you need further assistance, please request human support by clicking on "Talk to a person".
Sources: Credit usage | Documentation | Clay University Guide: Ways to save Clay credits | Documentation | Clay University
Bruno (Clay)
·
·
Hi Deisy, thanks for your message - it looks like you've set your entire table to run on a schedule here:
(1059 kB)
What's happening is that since you're selected to run the table on a schedule and selected all columns to re-run in synch, the table is re-run across all records every day. Was this configuration intentional or was this set up by mistake?
Channeled
APP
·
·
This thread was picked up by our in-app web widget and will no longer sync to Slack. If you are the original poster, you can continue this conversation by logging into https://app.clay.com and clicking "Support" in the sidebar. If you're not the original poster and require help from support, please post in 02 Support.