Help Needed: Sudden Loss of Workflow Credits

Shashank C. · 2025-06-26 16:59:33.477284+00

Hey for some reason all my credits have run out. I did not press auto update on this specific workflow but it's all gone. All 17k I had. Can anyone help?

Help Needed: Sudden Loss of Workflow Credits | Clay

15 comments

· Sorted by Oldest

Clay
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Credits can be depleted even if auto-update wasn't enabled for a specific workflow, as auto-update settings exist at both table and column levels. Auto-update might have been enabled elsewhere in your workspace. To recover credits, you have two options: 1. Purchase credit top-ups through Workspace Settings > Plans and Billing > Purchase Credits 2. Upgrade your plan if you need more credits regularly To prevent this in the future, check all auto-update settings and test enrichments on a few rows before updating entire tables. If you need more assistance, please request human help.
Sources: Guide: Ways to save Clay credits | Documentation | Clay University Table management settings | Documentation | Clay University Running Out of Credits
Shashank C.
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Is there a way i can get some credits back?
Shashank C.
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Thanks !
LuisArturo
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Hey there Shashank thanks for reaching out, sorry for the delay here, do you mind sending the link (url) to the table so we can take a look?
(52 kB)
Shashank C.
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https://app.clay.com/workspaces/415738/workbooks/wb_0sygd02zqxKHcFDE5gc/tables/t_0syge2jVUnmVqeSvGwB/views/gv_0syge2ktKSfeU3auGuE
Shashank C.
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LuisArturo
Shashank C.
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Any update on this
Shashank C.
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Team?
Daniela D.
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Hey Shashank! Apologies for the delay. Happy to help✨. It looks like most of the credit usage came from running Enrow, Zerobounce and Icy Peas in your email waterfall. Do you recall making updates to your email waterfall configuration? The current order suggests that providers were added/removed and the run action was initiated while changes were made. We’ve added some credits back to help you out this time. Let me know if you run into any issues.
Shashank C.
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Hi Daniela D. Yea so I used just for the first 10 rows and then turned off auto update - just to show proof of concepts to a certain prospect
Shashank C.
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Let me check my account and get back to you
Daniela D.
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Hey Shashank! Thanks for the reply. Got it. Additional rows may have run if records were still being imported to the table. For context, auto-update is enabled by default and automatically runs enrichments when new rows are added. Sharing this resource on credit conservation to help prevent accidental runs: https://www.clay.com/university/guide/clay-credit-conservation Let us know if you run into any issues.
Shashank C.
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thank you so much, i will make sure this doesnt happen again
Shashank C.
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appreciate your help, we can close this ticket!
Daniela D.
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Happy to help!
🤝1

Clay
APP
·
·
Credits can be depleted even if auto-update wasn't enabled for a specific workflow, as auto-update settings exist at both table and column levels. Auto-update might have been enabled elsewhere in your workspace. To recover credits, you have two options: 1. Purchase credit top-ups through Workspace Settings > Plans and Billing > Purchase Credits 2. Upgrade your plan if you need more credits regularly To prevent this in the future, check all auto-update settings and test enrichments on a few rows before updating entire tables. If you need more assistance, please request human help.
Sources: Guide: Ways to save Clay credits | Documentation | Clay University Table management settings | Documentation | Clay University Running Out of Credits
Shashank C.
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·
Is there a way i can get some credits back?
Shashank C.
·
·
Thanks !
LuisArturo
·
·
Hey there Shashank thanks for reaching out, sorry for the delay here, do you mind sending the link (url) to the table so we can take a look?
(52 kB)
Shashank C.
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·
https://app.clay.com/workspaces/415738/workbooks/wb_0sygd02zqxKHcFDE5gc/tables/t_0syge2jVUnmVqeSvGwB/views/gv_0syge2ktKSfeU3auGuE
Shashank C.
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LuisArturo
Shashank C.
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Any update on this
Shashank C.
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Team?
Daniela D.
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Hey Shashank! Apologies for the delay. Happy to help✨. It looks like most of the credit usage came from running Enrow, Zerobounce and Icy Peas in your email waterfall. Do you recall making updates to your email waterfall configuration? The current order suggests that providers were added/removed and the run action was initiated while changes were made. We’ve added some credits back to help you out this time. Let me know if you run into any issues.
Shashank C.
·
·
Hi Daniela D. Yea so I used just for the first 10 rows and then turned off auto update - just to show proof of concepts to a certain prospect
Shashank C.
·
·
Let me check my account and get back to you
Daniela D.
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·
Hey Shashank! Thanks for the reply. Got it. Additional rows may have run if records were still being imported to the table. For context, auto-update is enabled by default and automatically runs enrichments when new rows are added. Sharing this resource on credit conservation to help prevent accidental runs: https://www.clay.com/university/guide/clay-credit-conservation Let us know if you run into any issues.
Shashank C.
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·
thank you so much, i will make sure this doesnt happen again
Shashank C.
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·
appreciate your help, we can close this ticket!
Daniela D.
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Happy to help!
🤝1