The best thing you can do for client retention is simple and we learnt it the hard way.
Always update your clients before they ask. Especially when things are not working.
It is the cheapest retention strategy you will ever find.
https://www.linkedin.com/posts/muhammad-awais-saad-43922812b_the-best-thing-you-can-d[โฆ]m=member_desktop&rcm=ACoAAB_kIm0BJxFM_qEkZe3jAmdcHTuFw8L9DOw