Error Importing New Table: Contact Clay S. for Assistance

George Darie · 2025-07-29 06:37:27.08255+00

trying to import a new table 3 times and keep showing me that an error occurred and I need to contact

Error Importing New Table: Contact Clay S. for Assistance | Clay

7 comments

· Sorted by Oldest

Clay
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Try these troubleshooting steps: Clear your browser cache and refresh the page - this resolves most persistent error messages. Log out and log back in to refresh your session token, which commonly causes import errors. Check your CSV file format: ** Remove "created at" or "updated at" columns ** Ensure file has ≤72 columns and ≤50,000 rows ** Use UTF-8 encoding with comma separators ** Keep filename short * Try uploading to Google Sheets first, then re-download as CSV If these steps don't resolve the issue, request human assistance by clicking "Talk to a person."
Source: Sources | Documentation | Clay University
Hunain F. (GTM Engineer) - Upwork Top-Rated
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Hey, George Darie Convert file to CSV (if not already) Open Clay in Chrome (Incognito) Go to New Table Import CSV (not Google Sheets) Make sure: File size < 10MB No empty column names No emojis or special characters in headers If it still fails Go to Clay Bottom left Help Chat with Support Send them the file + error screenshot.
Clay
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To resolve CSV import errors, ensure your file meets these requirements: File Format: ** Remove "created at" or "updated at" columns ** Maximum 72 columns and 50,000 rows ** Use UTF-8 encoding with comma separators ** Keep filename short Import Steps: 1. Go to workspace home, select "Create new" 2. Select "Import from CSV" 3. Upload your CSV file 4. Select "New blank table" 5. Click "Complete import" If issues persist: Upload your data to Google Sheets first, then re-download as CSV and try importing again If you need further help, request human assistance by clicking "Talk to a person."
Sources: Sources | Documentation | Clay University Upload CSV to your table - Clay University Import a File
Channeled
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Clay
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Thanks! We've reopened this thread. You can continue to add more detail directly in this thread.
Gabriel Echarte
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Hi George, Are you all sorted here? Please let me know if you're still having issues and how else I can help here! Gabe
Channeled
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Clay
APP
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Try these troubleshooting steps: Clear your browser cache and refresh the page - this resolves most persistent error messages. Log out and log back in to refresh your session token, which commonly causes import errors. Check your CSV file format: ** Remove "created at" or "updated at" columns ** Ensure file has ≤72 columns and ≤50,000 rows ** Use UTF-8 encoding with comma separators ** Keep filename short * Try uploading to Google Sheets first, then re-download as CSV If these steps don't resolve the issue, request human assistance by clicking "Talk to a person."
Source: Sources | Documentation | Clay University
Hunain F. (GTM Engineer) - Upwork Top-Rated
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Hey, George Darie Convert file to CSV (if not already) Open Clay in Chrome (Incognito) Go to New Table Import CSV (not Google Sheets) Make sure: File size < 10MB No empty column names No emojis or special characters in headers If it still fails Go to Clay Bottom left Help Chat with Support Send them the file + error screenshot.
Clay
APP
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To resolve CSV import errors, ensure your file meets these requirements: File Format: ** Remove "created at" or "updated at" columns ** Maximum 72 columns and 50,000 rows ** Use UTF-8 encoding with comma separators ** Keep filename short Import Steps: 1. Go to workspace home, select "Create new" 2. Select "Import from CSV" 3. Upload your CSV file 4. Select "New blank table" 5. Click "Complete import" If issues persist: Upload your data to Google Sheets first, then re-download as CSV and try importing again If you need further help, request human assistance by clicking "Talk to a person."
Sources: Sources | Documentation | Clay University Upload CSV to your table - Clay University Import a File
Channeled
APP
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Clay
APP
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Thanks! We've reopened this thread. You can continue to add more detail directly in this thread.
Gabriel Echarte
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·
Hi George, Are you all sorted here? Please let me know if you're still having issues and how else I can help here! Gabe
Channeled
APP
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