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Error Importing New Table: Contact Clay S. for Assistance
trying to import a new table 3 times and keep showing me that an error occurred and I need to contact Clay S.
trying to import a new table 3 times and keep showing me that an error occurred and I need to contact Clay S.
Try these troubleshooting steps: Clear your browser cache and refresh the page - this resolves most persistent error messages. Log out and log back in to refresh your session token, which commonly causes import errors. Check your CSV file format: ** Remove "created at" or "updated at" columns ** Ensure file has ≤72 columns and ≤50,000 rows ** Use UTF-8 encoding with comma separators ** Keep filename short * Try uploading to Google Sheets first, then re-download as CSV If these steps don't resolve the issue, request human assistance by clicking "Talk to a person."
Hey, George D. Convert file to CSV (if not already) Open Clay in Chrome (Incognito) Go to New Table Import CSV (not Google Sheets) Make sure: File size < 10MB No empty column names No emojis or special characters in headers If it still fails Go to Clay Bottom left Help Chat with Support Send them the file + error screenshot.
To resolve CSV import errors, ensure your file meets these requirements: File Format: ** Remove "created at" or "updated at" columns ** Maximum 72 columns and 50,000 rows ** Use UTF-8 encoding with comma separators ** Keep filename short Import Steps: 1. Go to workspace home, select "Create new" 2. Select "Import from CSV" 3. Upload your CSV file 4. Select "New blank table" 5. Click "Complete import" If issues persist: Upload your data to Google Sheets first, then re-download as CSV and try importing again If you need further help, request human assistance by clicking "Talk to a person."
Thanks! We've reopened this thread. You can continue to add more detail directly in this thread.
Hi George, Are you all sorted here? Please let me know if you're still having issues and how else I can help here! Gabe