Try these troubleshooting steps:
Clear your browser cache and refresh the page - this resolves most persistent error messages.
Log out and log back in to refresh your session token, which commonly causes import errors.
Check your CSV file format:
** Remove "created at" or "updated at" columns
** Ensure file has ≤72 columns and ≤50,000 rows
** Use UTF-8 encoding with comma separators
** Keep filename short
* Try uploading to Google Sheets first, then re-download as CSV
If these steps don't resolve the issue, request human assistance by clicking "Talk to a person."
Hey, George D.
Convert file to CSV (if not already)
Open Clay in Chrome (Incognito)
Go to New Table Import CSV (not Google Sheets)
Make sure: File size < 10MB
No empty column names
No emojis or special characters in headers
If it still fails
Go to Clay Bottom left Help Chat with Support Send them the file + error screenshot.
To resolve CSV import errors, ensure your file meets these requirements:
File Format:
** Remove "created at" or "updated at" columns
** Maximum 72 columns and 50,000 rows
** Use UTF-8 encoding with comma separators
** Keep filename short
Import Steps:
1. Go to workspace home, select "Create new"
2. Select "Import from CSV"
3. Upload your CSV file
4. Select "New blank table"
5. Click "Complete import"
If issues persist: Upload your data to Google Sheets first, then re-download as CSV and try importing again
If you need further help, request human assistance by clicking "Talk to a person."
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