Gabe E.

Of course! Best of luck (:

You should see those credits now 👍

Hi Udit! To confirm:

Clay operates as a monthly subscription, so once you cancel the subscription, outside of that billing cycle, you won't have access to those credits. I can give you a one-time refund here, but please be careful going forward! We will not be able to accommodate this again. Happy building! Gabe ​

Thank Udit! A 50% refund is likely all I'm able to offer as we're out of that one month grace period. Would that be enough to keep you building?

I can say that generally, there is a period of one month to use credits after a downgrade, which is likely what happened here. Let me check up the chain on a partial refund /what we can do .

Hi Udit, I'm having trouble finding the workspace. Can you send along the associated email? ​

Please let me know how this goes and if you're still having other issues !

Gabe

I'd make sure to check your network connection, refresh page, and worst case close out the page and reopen with the Clay domain again!

Hi Maaz, there are no known widespread Clay outages at this time. I just looked in and I'm able to open your account still.

Please let me know if I'm missing something here or what else would be helpful!