George D.

Of course - and Henley W. to your point, there are a bunch of things that are happening behind the scenes outside of just calling OpenAI. Especially for Claygent - OpenAI powers the reasoning but we use a bunch of different tools to make sure its an excellent scraper. Doesn't change my above statement, but just wanted to bring some detail to that too.

Hey folks - George here, I head up the support team and I wanted to jump in to address this. We take pricing changes extremely seriously, and with that we work extremely hard to conduct experiments and speak with customers prior to making any decisions. This recent credit change was one of those experiments and was never supposed to apply to existing customers. Anyone that was affected should have gotten any lost credits refunded by now. With any pricing change, we always work to be as transparent and proactive as possible. We missed the mark here as we intended this to only impact new customers and we apologize for any inconvenience this might have caused. For now, we've shut down the experiment but please don't hesitate to reach out if you have any questions at all. Your feedback is always appreciated.

You can also click the link from the home page of your workspace

Hey Utkarsh R.! Make sure you're logged into Clay before navigating to clay.com/clayback!

Hey Michael - George here jumping in for Owen - I head up the support team here at Clay. Unfortunately, we recently discovered that a feature we're developing inadvertently became available in your account, specifically the "monitor website visitor sessions with Segment" source. While we're just as excited about this feature as you are, its not quite ready for release, so we've gone ahead and removed the feature. We're also planning to remove any tables that used that feature in order to avoid further confusion. I know this is a pretty frustrating response, so I've gone ahead and topped off 5000 extra credits to your account - you should see those immediately. We're really sorry for this mistake, and we'll be sure to let you know as soon as the feature becomes ready for use!

Hey there Vijeyta, was running some test with your table and by removing the company size filter that you have was able to get a few more results. https://downloads.intercomcdn.com/i/o/w28k1kwz/1241137664/4ed517b7ee8913ff4edfc638d972/image.png?expires=1730849400&signature=40c846da8ff7acc079d0390888ce9046f64b1977e58a81f81d69806aac1be248&req=dSIjF8h9modZXfMW1HO4zQ4wHRTqEeD63%2BnVRcxgybSWhRIWdLFhXy4QDc7S%0ArCiR%0A To provide a bit more context on the People Search: Clay does not receive data directly from LinkedIn, but rather integrate with multiple data providers that provide company/people data. The data you can access from our third-party data providers may include data that can also be found on LinkedIn. If you're looking for this type of data, we recommend starting with the "Find People"/"Find Company"/"find people from sales nav" sources. People data results have higher numbers in LinkedIn than in Clay, primarily because we don't use your live login session to get company/contact data and profiles that are restricted or set to private may be missed. Sales Nav has access to private profiles which is also why you might find more results here. Results from the people search typically get impacted by the following instances: 1. Inputting semantic search parameter instead of syntactic search: A limited set of job title keywords are applied to the role being targeted. Our search algorithms are based on syntactic search which means you must put every variation of the keywords you're looking for (ie CEO and Chief Executive Officer). When this happens, some matching profiles may be missed because they were not included in the search query. Sales Nav is able to do semantic search which is also helpful. 2. Mapping the wrong inputs in the people filters. For example, not mapping LinkedIn urls from the company table to run the search. 3. Search limits applied to the people search. This reduces the number of records that can be imported from a search. 4. Private profiles: As mentioned above our data providers use a multitude of ways to access people and company data. For the most part though, we don't use your cookie/login data. This means that we could miss some information here and there, especially if there are privacy restrictions in place for certain profiles. This would mean that your logged in profile has access to it, but our data providers may not. Sales Nav has access to private profiles which is also why you might find better data quality results here. All this being said, we're continuously working on improving our search algorithm/building the best growth tool possible and are always looking for feedback!

Hey there Vijeyta thanks for reaching out, could you post a link to the table where you are working on this so that we can take a look at it. Question do you happen to have any limits entered in when you are conducting the people search. That would be the limits that are found at the bottom of the "Find People" setup menu. https://downloads.intercomcdn.com/i/o/w28k1kwz/1241013701/0b1f93bba9503c1942cf92f26b26/image.png?expires=1730840400&signature=e792d6b158b6e4fb46fb48bb8518e81f3ab9234bf35910cacd2ae968eeb5e68a&req=dSIjF8l%2FnoZfWPMW1HO4zS86kVb8ZDWDuvInE%2B9dsCLZ8nhBZCXJqc6fkCdH%0A8dRb%0A

Hey there Esteban thanks for sharing this!!