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Seeking Help: Run Conditions for Waterfall Sequence Issues | Clay

Seeking Help: Run Conditions for Waterfall Sequence Issues

·Jul 25, 2025 01:19 PM·

Hey Clay S.! I am facing an issue on run conditions for a waterfall sequence. Any experts who can help out?

4 comments

· Sorted by Oldest

Clay
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For waterfall run condition issues, try these troubleshooting steps: Check Conditional Logic: ** Navigate to Run Settings of your waterfall action and click "Use AI" ** Define your conditional logic and click "Generate formula" to translate it into a formula ** Verify sample outputs to ensure conditions behave as expected Force Run if Stuck: ** Click the column header of queued enrichments ** Hover over Run column field and select Force to jumpstart the run ** Right-click the column and choose Run All Rows that haven't run or have errors Waterfall-Specific Issues: Multiple providers may run if emails found are invalid, continuing until a valid email is found. The conditional logic is built into waterfall integrations. If issues persist, request human assistance by clicking "Talk to a person".
Sources: Conditional runs | Documentation | Clay University Conditional runs | Documentation | Clay University Run Options
Ole D.
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https://app.clay.com/workspaces/195926/workbooks/wb_0szja3ofdiR6ZdXCmBS/tables/t_0szubo4oaXF7u92qZRb/views/gv_0szjj4jHdZyw8NG47Cb
Clay
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Hi Ole, Thanks for reaching out to support. I went ahead and took a look at your table. I see that you have a "Find Phone Waterfall". Is this the one you are referencing? Would you be able to provide a bit more context on the issue you are experiencing, this will help me assist you best. -Nicole
Channeled
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This thread was picked up by our in-app web widget and will no longer sync to Slack. If you are the original poster, you can continue this conversation by logging into https://app.clay.com and clicking "Support" in the sidebar. If you're not the original poster and require help from support, please post in Clay Support.