Error When Adding Google Sheet: Missed Cohort Impact

Asad Z. · 2025-10-25 10:18:01.611858+00

Getting this error whenever I try to add google sheet. Missed my previous cohort due to this.

Error When Adding Google Sheet: Missed Cohort Impact | Clay

Clay Support
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Try these steps to resolve the connection issue:
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Verify your Google account - Ensure you're using the correct Google account that has access to that spreadsheet.
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Reconnect your account - Remove the current Google Sheets connection and add it again: • Click "Add Account" and sign into your Google account • Type a name for your account and click "Save" [1]
3.
Clear your browser cache - Clear your cache and refresh the page to resolve persistent errors.
If the issue persists after trying these steps, click on "Talk to a person" to request human assistance for further troubleshooting.
Clay Support
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Did that answer your question?
Asad Z.
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no Talk to a person
Clay Support
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I understand your frustration, and I’m routing you to one of our human agents who can assist you further.
Intercom
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Clay Support is sharing a file with you.
Our support team has got your message and we'll get back to you soon! We're currently outside of our standard office hours (9 AM to 9 PM EST, Monday through Friday), so it may take a little longer for us to respond.
If you’re dealing with a specific table, drop the URL below so we can help you quicker. Otherwise, someone from our team will be in touch soon!
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Bo (.
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Hey,
Can you share the exact error message and the Google Sheet URL you’re trying to add? Also confirm the sheet’s sharing is set to “Anyone with the link can view.” If you can, include a quick screenshot of the step where it fails.
I’ll take it from there. Let me know if you have more questions.
Asad Z.
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Hey Bo (. I want to lookup the data from Clay and use the Export to Google Sheet and do a lookup. I tried changing the share settings, view, edit as you can see in the SS. I can't even sign in as it's a free account. So whenever I add the Gsheet URL, "There was an issue...." message shows up
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Bo (.
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Hey,
That error appears because your current plan doesn’t include Google Sheets integration. You’ll need to upgrade to a higher plan to use the “Export to Google Sheet” feature.
Once you upgrade, you’ll be able to connect your account and export without any issue.
Asad Z.
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Im in the Cohort and it worked for others.
Bo (.
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You’ll need to ask the cohorts team you’re part of — they’ll be able to enable this for you!
Asad Z.
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They asked to reach out to support and just cuz of this issue I couldn’t finish the cohort
Bo (.
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Do you have the screenshot?
Asad Z.
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Screenshot of? I gave all that was there for this task.
Bo (.
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Screenshot of the mention of the Cohort team about this! :)
Asad Z.
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That was in the previous cohort which I don’t have access to.

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