Clay support, please assist

I can help you troubleshoot your MP4 file issue! To get started, it would be helpful if you could provide:

With those details, I can better research what might be causing the problem and help you resolve it.

If you need further help after we troubleshoot together, you can request human assistance by clicking on "Talk to a person." [1]

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I know what going, and I think it's a bug and it's not the way it supposed to work

https://app.clay.com/workspaces/20890/workbooks/wb_0t3i7oxwZ79yN54xkze/tables/t_0t4l98uezzXuUYPtQuM/views/gv_0t4l98umTjsmPhUPwXU

Got it - thanks for sharing the table link! That helps narrow things down.

To dig into this bug, could you give me a quick summary of what's happening that seems off? Like what behavior you're seeing vs what you'd expect to happen?

I now fixing it

Thanks for the update. Let me know if you need any help while you're fixing it.

I think you should pass it to the product team

I understand you want to escalate this to our product team. To help them investigate properly, they'll need the same details - a summary of what's happening, any error messages, and ideally a screenshot showing the issue.

Once you have those details ready, you can request human assistance by clicking "Talk to a person" and they can route it to the right team for you.

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when I have filtered rows, and want to add data to existing column, it should NOT delete the data from the rows that are filtered out

You're right - that's not how it should work. When you filter rows and run enrichments, it should only affect the visible filtered rows, not delete data from hidden ones. [1]

This sounds like the behavior you'd expect when running enrichments on filtered views - they should only process the rows you're viewing.

Since you mentioned this is a bug, documenting exactly which column you're adding data to and what gets deleted would help when you escalate this.

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If you still need help with the issue you're experiencing, I’m here to assist. Would you like to provide more details about what you’re trying to resolve or understand?

I wasted 20k+ row enrichments basically, because I need to re-do it