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Understanding the Disappearance of Credits: Need Assistance | Clay

Understanding the Disappearance of Credits: Need Assistance

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Hi, yesterday I had ~9100 credits and my tables were turned off. However, this morning I woke up with 0. Can someone please help me understand where my credits went?

4 comments

· Sorted by Oldest

Channeled
APP
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Your credits may have been affected by Clay's credit rollover policy. Credits can roll over for up to 2 months based on your current plan limits. If there was a recent plan change, cancellation, or your billing cycle refreshed, your credit balance would be capped at 2x your new plan's monthly credit limit. For example, if your new plan has a 100 credit limit, your balance would be capped at 200 credits. If you need more specific information about what happened to your credits, please request human assistance by clicking on "Talk to a person" as they can check your account details directly.
Source: Credit Rollover After Cancelling or Downgrading Subscription
Idan N.
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No, my plan did not restart/renew on this date. I have almost 3 weeks left
Daniel K.
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Hey Idan, thanks for reaching out. When you mention you turned your tables off, could you clarify what you’ve been seeing on your end—any specific errors or behavior you’ve noticed? Just trying to get a clearer picture so we can investigate more effectively. In any case you can find your credit usage here: https://app.clay.com/workspaces/257520/settings/creditUsage Let me know if you have any follow up questions! Have a great Tuesday, Daniel
Channeled
APP
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This thread was picked up by our in-app web widget and will no longer sync to Slack. If you are the original poster, you can continue this conversation by logging into https://app.clay.com and clicking "Support" in the sidebar. If you're not the original poster and require help from support, please post in 02 Support.