Issue with Support Chat Not Working in UI Across All Tables

Will M. · 2025-11-04 14:23:35.258225+00

@Clay S. I am unable to chat with support within the UI, if I click the ? nothing happens, this occurs on all tables within my account.

Issue with Support Chat Not Working in UI Across All Tables | Clay

13 comments

· Sorted by Oldest

Clay Support
APP
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Try these troubleshooting steps for the unresponsive help button:
1.
Log out of your account
2.
Hard refresh your browser: • Mac: Cmd + Shift + R (Chrome/Firefox) or Cmd + Option + R (Safari) • PC: Ctrl + F5 (Chrome/Firefox/Edge)
3.
Log back in
4.
If it still doesn't work, try an incognito window
5.
Restart your browser if needed
You can also clear your browser cache and refresh to resolve persistent UI issues.
If these steps don't resolve the issue, just ask to speak to a human for further assistance.
Clay Support
APP
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Was that helpful?
Clay Support
APP
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If you still need help with the unresponsive help button issue, I’m here to assist you further. Would you like to provide more details about what you’re experiencing so we can continue troubleshooting?
Will M.
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Nope tired all and nothing worked.
Clay Support
APP
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I'm sorry to hear that the issue persists. I'll connect you to a human agent who can assist you further.
Intercom
APP
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Clay Support is sharing a file with you.
Our support team has got your message and we'll get back to you soon!
If you’re dealing with a specific table, drop the URL below so we can help you quicker. Otherwise, someone from our team will be in touch soon!
Loading attachments
Michael A.
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Hi Will - thanks for reaching out! Can you send over a workspace / table URL where you're having trouble with the UI? Would love to investigate further.
Will M.
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https://app.clay.com/workspaces/428586/workbooks/wb_0t568l98CXnWsaQygS2/tables/t_0t56d2iRAraHStyrg7j/views/gv_0t56d2iBRKNHfgbtjGf
Michael A.
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Just wanted to confirm:
When you click the Support button, do you not get an interface that pops up? I've attached a screenshot that shows the interface when it pops up.
If this isn't popping up, can you try:
Try a hard refresh (Cmd+Shift+R on Mac, Ctrl+Shift+R on Windows
Clearing browser cache + cookies
Potentially try different browsers to see if it's browser specific
Check for ad blocker extensions or anything that might block it.
Let me know any of those work or if you need more assistance :)
Loading attachments
Will M.
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Nope nothing pop ups
Will M.
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I have already tried that, and have no ad blockers
Michael A.
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Sounds good! On my end, the support button seems to work from your account so this might be a client-side issue. I'd love to investigate further, can you let me know what browser you're experiencing this on? And how long have you been experiencing this?
Clay Support
APP
·
·
We haven't heard back from you here, so we're going to go ahead and close this thread out.
Still need help here? Reply back and someone will jump back in.
Have a question thats not related to this thread? We recommend kicking off a new ticket in the support channel!

Clay Support
APP
·
·
Try these troubleshooting steps for the unresponsive help button:
1.
Log out of your account
2.
Hard refresh your browser: • Mac: Cmd + Shift + R (Chrome/Firefox) or Cmd + Option + R (Safari) • PC: Ctrl + F5 (Chrome/Firefox/Edge)
3.
Log back in
4.
If it still doesn't work, try an incognito window
5.
Restart your browser if needed
You can also clear your browser cache and refresh to resolve persistent UI issues.
If these steps don't resolve the issue, just ask to speak to a human for further assistance.
Clay Support
APP
·
·
Was that helpful?
Clay Support
APP
·
·
If you still need help with the unresponsive help button issue, I’m here to assist you further. Would you like to provide more details about what you’re experiencing so we can continue troubleshooting?
Will M.
·
·
Nope tired all and nothing worked.
Clay Support
APP
·
·
I'm sorry to hear that the issue persists. I'll connect you to a human agent who can assist you further.
Intercom
APP
·
·
Clay Support is sharing a file with you.
Our support team has got your message and we'll get back to you soon!
If you’re dealing with a specific table, drop the URL below so we can help you quicker. Otherwise, someone from our team will be in touch soon!
Loading attachments
Michael A.
·
·
Hi Will - thanks for reaching out! Can you send over a workspace / table URL where you're having trouble with the UI? Would love to investigate further.
Will M.
·
·
https://app.clay.com/workspaces/428586/workbooks/wb_0t568l98CXnWsaQygS2/tables/t_0t56d2iRAraHStyrg7j/views/gv_0t56d2iBRKNHfgbtjGf
Michael A.
·
·
Just wanted to confirm:
When you click the Support button, do you not get an interface that pops up? I've attached a screenshot that shows the interface when it pops up.
If this isn't popping up, can you try:
Try a hard refresh (Cmd+Shift+R on Mac, Ctrl+Shift+R on Windows
Clearing browser cache + cookies
Potentially try different browsers to see if it's browser specific
Check for ad blocker extensions or anything that might block it.
Let me know any of those work or if you need more assistance :)
Loading attachments
Will M.
·
·
Nope nothing pop ups
Will M.
·
·
I have already tried that, and have no ad blockers
Michael A.
·
·
Sounds good! On my end, the support button seems to work from your account so this might be a client-side issue. I'd love to investigate further, can you let me know what browser you're experiencing this on? And how long have you been experiencing this?
Clay Support
APP
·
·
We haven't heard back from you here, so we're going to go ahead and close this thread out.
Still need help here? Reply back and someone will jump back in.
Have a question thats not related to this thread? We recommend kicking off a new ticket in the support channel!