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Urgent: Credit Discrepancy Issue with Clay Account | Clay

Urgent: Credit Discrepancy Issue with Clay Account

·Oct 06, 2025 08:45 AM·

Hello Team, I had 2500 credits on Clay and I was mid campaign and today when I opened my account I had only 200 credits, I had this campaign planned and running, I hope we can resolve this as soon as possible.

11 comments

· Sorted by Oldest

Amay M.
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This is not helpful I'd like to talk to a human, and this is quite urgent
Amay M.
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I am trying to champion clay in my org
Amay M.
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Thank you so much Daniela D.
Amay M.
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Hey Danialla, I just a few rows, around 500-600 credits, and i come back into clay and it again shows I dont have credits
Amay M.
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Daniela D.
Amay M.
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Credit usage per campaign as well
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Amay M.
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per workbook*
Amay M.
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This is the link - https://app.clay.com/workspaces/714410/workbooks/wb_0t35e5srJ6G2FRSgBSq?sidebarAction=openCommandCenter Daniela D.
Daniela D.
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Hey Amay! Thanks for sharing. Happy to help. Your balance does not show 0 credits. Total credits used so far is 615 credits. Your balance is 2098 (see screenshot). Most usage is from this table in the workbook: https://app.clay.com/workspaces/714410/tables/t_0t35e5xTEKzDzEEe73k Let me know if you're able to see your balance in the "billing section".
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Amay M.
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Daniela D. My workspace is not working; it says, I need to use the remaining credits to use on more rows
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Amay M.
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Hey Luca P., I get that, but I had 1500 credits which are nowhere to be found? How will I get that?