Troubleshooting OpenAI API Key Connection Issues

Joe H. · 2025-11-15 04:09:54.204964+00

Getting this error when trying to use my OpenAI API key. I attempted to resolve the error by clicking "retry connection", I also deleted the connection, generated a new API key and re-connected, still seeing the error

Troubleshooting OpenAI API Key Connection Issues | Clay

Clay Support
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The "Could not verify the OpenAI API key" error typically indicates an incorrect API key or insufficient API tier access.
First, get a fresh API key from OpenAI API Keys and update it in Clay.
If the error persists, check your OpenAI usage tier at OpenAI API Usage Limits. Clay requires specific token per minute (TPM) rates: 30,000 TPM for content generation and 450,000 TPM for web research/Claygent. [1] Free or Tier 1 accounts won't meet these requirements.
You'll need to upgrade to Tier 2 or higher for reliable OpenAI integration with Clay.
Clay Support
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Joe H.
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I am on Tier 3, there should be no issue
Clay Support
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Since you're on Tier 3, your OpenAI account should meet our TPM requirements. Try clearing your browser cache and refreshing the view to resolve persistent error messages.
If the error persists, click into the specific cell where you're seeing the error to expose more details about the error message. This will help identify if there's a specific issue with the API key format or connection. [1]
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Joe H.
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I generated a new API key, added a new OpenAI account connection, tested the connection before saving, and the test came back as valid. But I'm still receiving the red triangle saying "Could Not Verify the OpenAI API Key"
Clay Support
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Since your connection test passed but you're still seeing the red triangle, try clearing your browser cache and refreshing the page.
You can also click into the specific cell where you're seeing the error to expose more details about the error message. [1] This will help identify if there's a connection issue between the saved account and the specific integration being used.
If the error persists after these steps, the red triangle may be a display issue that doesn't reflect the actual connection status, especially since your test was successful.
Clay Support
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Clay Support
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If you still need help resolving the OpenAI API key verification error, I’m here to assist. Would you like to provide more details about what you’re trying to achieve or any other issues you’re encountering?
Garrett W.
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Fairlt sure this is a bug
Garrett W.
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Ive had this error for weeks
Clay Support
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Since you've confirmed your Tier 3 status and the connection test passed, this appears to be a display bug. The red triangle may not reflect the actual connection status.
Try clicking into the specific cell where you're seeing the error to expose more details about the error message. This can help identify if there's a disconnect between the saved account and the integration being used.
If the persistent display issue continues affecting your workflow after weeks, you should ask to speak to a human for further investigation. [1]
Clay Support
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Is that what you were looking for?
Clay Support
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I apologize again for the ongoing issue and understand how frustrating this must be. Do you want to share more about how this error is impacting your work so I can assist you further?
Vikrant R.
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Facing the same issue

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