Issues with Claygents: Unable to Run Prompts with API Keys

Luján L. · 2025-11-13 18:10:40.453171+00

Hi Team! Are there currently any issues with Claygents? I am not able to run prompts with either of my Open AI API keys or Clay's Open Ai.

Issues with Claygents: Unable to Run Prompts with API Keys | Clay

8 comments

· Sorted by Oldest

Clay Support
APP
·
·
There aren't any known widespread issues with Claygents right now. The problem is likely with your OpenAI API setup.
For your own API keys, check your usage limits at https://platform.openai.com/settings/organization/limits - you need 450,000 TPM for Claygent to work reliably. Also verify your API access level meets the required token rates and that you've completed payment verification with OpenAI.
For processing issues, try making your prompts more specific, breaking large requests into smaller batches, and checking your network connection.
If you're still having trouble after checking these, just ask to speak to a human for further help.
Clay Support
APP
·
·
Did that answer your question?
Luján L.
·
·
No, I have double checked everything on my end and this isn't working. I've also tried using Clay's Open AI account and it didn't work
Clay Support
APP
·
·
I'm sorry to hear that you're still having trouble. I'll connect you to a human agent who can assist you further.
Clay Support
APP
·
·
Our support team has got your message and we'll get back to you soon!
If you’re dealing with a specific table, drop the URL below so we can help you quicker. Otherwise, someone from our team will be in touch soon!
image.png(93 kB)
Luján L.
·
·
https://app.clay.com/workspaces/465168/workbooks/wb_0t5o5rb7F32yZWCuktu/tables/t_0t5o6u6WVdzsPzxd89M/views/gv_0t5o6u6pnib2WX8ViF4 This is the table but I have changed the Claygent to Hellium because I needed to finish the work I was doing
Luca P.
·
·
Hi Luján, thanks for reaching out to support!
We are aware of this issue and working to get it fixed right now. We will keep make sure to let you know when it has been resolved. You can also keep track of this issue on our status page
Mark L.
·
·
We've resolved this incident affecting AI columns. Thanks again for reporting this, and please let us know if you see issues like this again!