Error with Zerobounce Blocking Workflow Progress

kushagra t.

·May 19, 2025 01:24 PM·

facing an error with zeroboune which is blocking my rest of the workflow.

8 comments

· Sorted by Oldest

Channeled
APP
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To resolve your Zerobounce error, try these troubleshooting steps: 1. Check your account connection - you can use either Clay's managed Zerobounce account (costs 1 credit per enrichment) or your own API key (requires at least a Starter plan). 2. Verify your email input format is correct in the "Validate Email" action. 3. If using your own API key, ensure it's valid and properly configured in the enrichment panel. 4. Consider toggling the "Only Safe to Send Emails" option which affects how catch-all emails are handled. If these steps don't resolve your issue, please share the specific error message you're seeing so I can provide more targeted help.
Sources: Zerobounce integration overview | Documentation | Clay University Zerobounce integration overview | Documentation | Clay University Validate Email with Zero Bounce
kushagra t.
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nope, talk to a person
Gabe E.
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Hi Kushagra, I'm sorry you ran into trouble here! Do you mind sending the link (url) to the table so we can take a look? We were having some issues with Zerobounce earlier, so I am wondering if this is connected. Gabe
(52 kB)
kushagra t.
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started an in app thread so we can close this here, team did mention that this is a bug.
Gabe E.
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Will close now, thanks for the follow up Kushagra!
🙏1
Daniela D.
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Hey Kushagra! Happy to report that the issue causing 429 errors with ZeroBounce has been resolved. Try a quick refresh (Cmd/Ctrl + Shift + R) and let us know if the problem has been resolved on your end, or if you still have trouble. Thank you for your patience as we worked on it.
kushagra t.
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Got it. Will test tomo. I replaced ZB with debounce for my current table to get unblocked. Thanks for letting me know nonetheless, appreciate it.
Daniela D.
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Happy to help!

Channeled
APP
·
·
To resolve your Zerobounce error, try these troubleshooting steps: 1. Check your account connection - you can use either Clay's managed Zerobounce account (costs 1 credit per enrichment) or your own API key (requires at least a Starter plan). 2. Verify your email input format is correct in the "Validate Email" action. 3. If using your own API key, ensure it's valid and properly configured in the enrichment panel. 4. Consider toggling the "Only Safe to Send Emails" option which affects how catch-all emails are handled. If these steps don't resolve your issue, please share the specific error message you're seeing so I can provide more targeted help.
Sources: Zerobounce integration overview | Documentation | Clay University Zerobounce integration overview | Documentation | Clay University Validate Email with Zero Bounce
kushagra t.
·
·
nope, talk to a person
Gabe E.
·
·
Hi Kushagra, I'm sorry you ran into trouble here! Do you mind sending the link (url) to the table so we can take a look? We were having some issues with Zerobounce earlier, so I am wondering if this is connected. Gabe
(52 kB)
kushagra t.
·
·
started an in app thread so we can close this here, team did mention that this is a bug.
Gabe E.
·
·
Will close now, thanks for the follow up Kushagra!
🙏1
Daniela D.
·
·
Hey Kushagra! Happy to report that the issue causing 429 errors with ZeroBounce has been resolved. Try a quick refresh (Cmd/Ctrl + Shift + R) and let us know if the problem has been resolved on your end, or if you still have trouble. Thank you for your patience as we worked on it.
kushagra t.
·
·
Got it. Will test tomo. I replaced ZB with debounce for my current table to get unblocked. Thanks for letting me know nonetheless, appreciate it.
Daniela D.
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·
Happy to help!