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Request to Restore Unused Clay Credits for New User | Clay

Request to Restore Unused Clay Credits for New User

·Nov 21, 2025 11:16 PM·

Hi - I’m pretty new to Clay and didn’t realize that the credits didn’t roll over that we had paid for in October, can I get those reloaded? I’ll be using them up this weekend. Workspace email is amplify@amplifyam.com

8 comments

· Sorted by Oldest

Clay Support
APP
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I understand you’re concerned about your credits not rolling over. Would you like me to connect you with a human agent who can assist with this? Or if you provide more details about your usage, I can try to help further.
Jennifer P.
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yes please
Clay Support
APP
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I’m routing you to our human team now. They’ll be able to assist you further.
Clay Support
APP
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Our support team has got your message and we'll get back to you soon!
If you’re dealing with a specific table, drop the URL below so we can help you quicker. Otherwise, someone from our team will be in touch soon!
image.png(93 kB)
LuisArturo
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Hey there Jennifer thanks for reaching out, how many credits did you end up losing here?
Jennifer P.
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LuisArturo it was whatever the amount was for our October payment which i think was 2000. We were on the very basic intro plan and only for a month or two
Bo (.
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Hey,
I added those credits back to your workspace. Just a heads up we won’t be able to do that again going forward, so you’re all set for this weekend.
Let me know if you have more questions
1
Jennifer P.
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thank you! Now that i know they don’t roll over i’ll be sure to keep track