When your plan renews, there may be a 1-2 hour delay before credits appear in your account due to transaction processing times.
This delay occurs because our card provider needs time to process transactions. For example, if your plan renewed at 12 PM, your credits might not appear until 1 PM. The 1-2 hour processing window applies to each renewal cycle based on your original billing time.
If you continue to experience issues after this period, please request human assistance by clicking on "Talk to a person."
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