Request to Restore Credit from Automated Table Enhancement

Logan J. · 2025-11-10 03:53:15.823962+00

Is it possible to get credit restored from this table? I added additional not realizing the enhancement would automatically run for everyone. https://app.clay.com/workspaces/798417/workbooks/wb_0t5hqxwpSV7asfMQpJN/tables/t_0t5hqxxQPYYkRZb8Ny6/views/gv_0t5hqxyh328Sdy5kTVq

Request to Restore Credit from Automated Table Enhancement | Clay

Clay Support
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We understand you accidentally triggered enrichments that ran automatically for all rows. For credit recovery situations like this, we can look into it with you.
Credits are consumed when enrichments run, even if triggered unintentionally through auto-update features or when adding columns that automatically process all rows. [1]
Please provide more details about what happened so we can investigate your specific situation and help with credit recovery.
Clay Support
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Was that helpful?
Clay Support
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If you still need help with recovering credits from the table, I’m here to assist you. Would you like to provide more details about what you’re trying to resolve so we can continue?
Logan J.
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I was testing out an enrichment with 1 contact, and then was working to refine a larger list, by adding it to the table, and it automaticall ran the enrichement. I needed to refine further using filters before.
Clay Support
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This happened because auto-update was enabled, which automatically runs enrichments on new rows added to your table. [1]
To prevent this in the future, turn off auto-update while building your table by clicking the three dots next to your table name and selecting "Auto-Update Columns." You can also disable it at the column level in Run Settings. [2]
For credit recovery from this unintended enrichment, if you need further help, just ask to speak to a human who can investigate your specific situation.
Clay Support
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Is that what you were looking for?
Logan J.
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can I speak to a human?
Clay Support
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I’m routing you to a human agent now who can assist you further with this. Thank you for your patience.
Intercom
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Clay Support is sharing a file with you.
Our support team has got your message and we'll get back to you soon! We're currently outside of our standard office hours (9 AM to 9 PM EST, Monday through Friday), so it may take a little longer for us to respond.
If you’re dealing with a specific table, drop the URL below so we can help you quicker. Otherwise, someone from our team will be in touch soon!
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Logan J.
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here is the URL: https://app.clay.com/workspaces/798417/workbooks/wb_0t5hqxwpSV7asfMQpJN/tables/t_0t5hqxxQPYYkRZb8Ny6/views/gv_0t5hqxyh328Sdy5kTVq
Logan J.
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I ran out of credits and need to complete the Cohort assigments.
Nicole G.
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Hey, thank you for reaching out!
For cohort-related questions, please post in the appropriate Slack channel on our Community Slack so your peers and the cohort team can support you:
Ongoing cohort member: Post in your private cohort Slack channel
Graduate: Post in your private graduate channel
Not part of a cohort, or lacking access to the private channels: Post in #clay-cohorts
For visibility and quicker support, our cohorts team will redirect any DMs or emails to these channels. Thanks for your understanding!
Logan J.
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Thanks! I was thinking we were told for credit related questions to open a ticket here. Is that no longer the case?
Nicole G.
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yes no longer the case!
Izzy
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Hey Logan J. - can you please follow the format for opening support ticket for credit refill requests like this so that our support team can help? This is listed in the FAQs in case you need to refer to this doc again in the future :) Once you follow that format, Nicole G. can help out here ❤️ Thanks so much

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