Clarification Needed on Credit Expiration After Plan Cancellation

Hello Clay Support Team, We had a monthly plan that we recently canceled — but only temporarily, as we plan to resume it in about 3 months. At the time of cancellation, the message stated that we could still use our remaining credits until August 27. However, our account now shows that the plan will end on July 27, and it seems the credits will expire then. Could you please clarify this and help us ensure that we can still use our credits until the end of August, as originally stated? Thank you very much for your support! https://app.clay.com/workspaces/400832/settings

7 comments

Ketevan K.
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Clay
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When you cancel a monthly plan, your credit balance remains on your account until the end of your current billing cycle. The discrepancy between July 27 and August 27 likely relates to your billing cycle end date versus when credits expire. Your plan may end on July 27 (your billing cycle), but your credits should remain available until that date. After cancellation, you retain access to credits until your current billing cycle ends. Once the billing cycle refreshes, your credit balance will be capped at 2x the monthly credit limit of your new plan (which would be the free plan after cancellation). To clarify the exact expiration date and resolve this discrepancy, you should request human assistance by clicking on "Talk to a person" since this involves account-specific billing details.
Sources: Credits | Documentation | Clay University Credits | Documentation | Clay University Credit Rollover After Cancelling or Downgrading Subscription
Clay
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When you cancel a monthly plan, your credit balance remains on your account until the end of your current billing cycle. The July 27 date you're seeing is likely your billing cycle end date. After your billing cycle refreshes, your credit balance will be capped at 2x the monthly credit limit of your new plan (the free plan after cancellation). Since this involves account-specific billing details and a discrepancy in dates, you should request human assistance by clicking on "Talk to a person" to clarify the exact expiration date and resolve this issue.
Source: Credit Rollover After Cancelling or Downgrading Subscription
Ketevan K.
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https://app.clay.com/workspaces/400832/home
Smit V.
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Hi Ketevan, thank you for reaching out! I just updated it so the credits will be available till August 27, however the plan will get cancelled on July 27. Let me know if I can help you with anything else :) - Smit
Ketevan K.
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thanks
Smit V.
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Happy to help! I'll tentatively mark this closed for the moment, but keep in touch if you hit other roadblocks :)

Clarification Needed on Credit Expiration After Plan Cancellation | Clay