Help Needed to Unblock Client's Account After Affiliate Signup

Muhammad S. · 2026-01-06T13:07:27.646Z

one of my clients signed up with my affiliate link but got blocked, can you help unblocking their account? Thanks

Help Needed to Unblock Client's Account After Affiliate Signup | Clay

13 comments

· Sorted by Oldest

Muhammad S.
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Patrickbruen@gmail.com
Clay Support
APP
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I can't unblock accounts directly, but I can explain what likely happened. Accounts get locked due to security measures to combat spam usage of free trial credits.
For affiliate referrals to work properly, your client needs to: use your unique referral link, accept all cookies, use the same browser from visit to signup, and become a paying customer. [1]
Since the account is blocked, your client will need to ask to speak with a human agent who can review their specific situation and help with the account unlock.
Clay Support
APP
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Did that answer your question?
Clay Support
APP
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·
I can't unblock accounts directly, but I can explain what likely happened. Accounts get locked due to security measures to combat spam usage of free trial credits.
For affiliate referrals to work properly, your client needs to: use your unique referral link, accept all cookies, use the same browser from visit to signup, and become a paying customer. [1]
Since the account is blocked, your client will need to ask to speak with a human agent who can review their specific situation and help with the account unlock.
Clay Support
APP
·
·
Was that helpful?
Muhammad S.
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humna
Muhammad S.
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human
Clay Support
APP
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Got it — I’m connecting you to a human teammate now.
Clay Support
APP
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Our support team has got your message and we'll get back to you soon! We're currently outside of our standard office hours (9 AM to 9 PM EST, Monday through Friday), so it may take a little longer for us to respond.

If you’re dealing with a specific table, drop the URL below so we can help you quicker. Otherwise, someone from our team will be in touch soon!

image.png(93 kB)
Gabe E.
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Hi Muhammad, I've just unlocked that account for Patrickbruen@gmail.com
Gabe E.
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Please let me know if you're still having issues here!
Gabe
Clay Support
APP
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We haven't heard back from you here, so we're going to go ahead and close this thread out.

Still need help here? Reply back and someone will jump back in.

Have a question thats not related to this thread? We recommend kicking off a new ticket in the support channel!
Thuong N.
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Hi, I am just joining to have affiliate link for creator program, how should I start.

Muhammad S.
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·
Patrickbruen@gmail.com
Clay Support
APP
·
·
I can't unblock accounts directly, but I can explain what likely happened. Accounts get locked due to security measures to combat spam usage of free trial credits.
For affiliate referrals to work properly, your client needs to: use your unique referral link, accept all cookies, use the same browser from visit to signup, and become a paying customer. [1]
Since the account is blocked, your client will need to ask to speak with a human agent who can review their specific situation and help with the account unlock.
Clay Support
APP
·
·
Did that answer your question?
Clay Support
APP
·
·
I can't unblock accounts directly, but I can explain what likely happened. Accounts get locked due to security measures to combat spam usage of free trial credits.
For affiliate referrals to work properly, your client needs to: use your unique referral link, accept all cookies, use the same browser from visit to signup, and become a paying customer. [1]
Since the account is blocked, your client will need to ask to speak with a human agent who can review their specific situation and help with the account unlock.
Clay Support
APP
·
·
Was that helpful?
Muhammad S.
·
·
humna
Muhammad S.
·
·
human
Clay Support
APP
·
·
Got it — I’m connecting you to a human teammate now.
Clay Support
APP
·
·
Our support team has got your message and we'll get back to you soon! We're currently outside of our standard office hours (9 AM to 9 PM EST, Monday through Friday), so it may take a little longer for us to respond.

If you’re dealing with a specific table, drop the URL below so we can help you quicker. Otherwise, someone from our team will be in touch soon!

image.png(93 kB)
Gabe E.
·
·
Hi Muhammad, I've just unlocked that account for Patrickbruen@gmail.com
Gabe E.
·
·
Please let me know if you're still having issues here!
Gabe
Clay Support
APP
·
·
We haven't heard back from you here, so we're going to go ahead and close this thread out.

Still need help here? Reply back and someone will jump back in.

Have a question thats not related to this thread? We recommend kicking off a new ticket in the support channel!
Thuong N.
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·
Hi, I am just joining to have affiliate link for creator program, how should I start.