Issues with Clay Responsiveness and Instantly Integration

I am having some issues today with the responsiveness in Clay (taking a long time to create a column etc). Furthermore, the integration with Instantly to push leads to a campaign is also not working (I already double checked the API Key and everything). I did it yesterday and it worked perfectly fine. Today it just stays loading does not even give an error

5 comments

Clay
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For the Instantly integration issue, try a hard refresh first: ** Mac: Cmd + Shift + R (Chrome/Firefox) or Cmd + Option + R (Safari) ** PC: Ctrl + F5 (Chrome/Firefox/Edge) Ensure you're using Instantly's v2 API key - Clay uses their v2 API and v1 keys won't work.You'll need to create a new column from "Add enrichment" rather than duplicating existing ones. If leads already exist in Instantly, the integration may show "loading" or "failures" even though updates are occurring - check your Instantly account to verify. For general Clay responsiveness issues, the hard refresh should also help resolve performance problems.
Source: Instantly integration | Documentation | Clay University
Hunain F.
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Hi - Miguel M. Open Clay in Incognito + clear cache Duplicate table and try again Reconnect Instantly integration Test on 1 row If still stuck, re-add Instantly step from scratch Still not working? Contact Clay Support with table link.
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Miguel M.
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Yeah unfortunately still not working. Tried to change the API as well created from scratch the column and cleared the cache. Here is the link to the table: https://app.clay.com/workspaces/631212/workbooks/wb_0synvogcxa3yzmFXSnT/tables/t_0sz6o0wo6Wo6rvZZetU/views/gv_0sz6o0xXfyostqVVjym
Hunain F.
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Men can you send this table in my DM?
Munnawar H.
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Hi Miguel, Thank you for reaching out to the support team. In regards to the responsiveness part of your query. We had an incident earlier today. The earlier latency issues affecting some Clay tables have now been resolved. Everything should be loading as expected again. Thanks so much for your patience while we worked through it! If you're still experiencing any issues, please let us know.
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Issues with Clay Responsiveness and Instantly Integration | Clay