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AI Processing Error: Troubleshooting Steps and Support Information

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Running into an error on AI columns, "An AI processing error occurred. Please try again or contact Clay Support if the issue persists."

AI Processing Error: Troubleshooting Steps and Support Information | Clay

9 comments

· Sorted by Oldest

Clay Support
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First, try clearing your browser cache and refreshing the view to resolve the error.
If that doesn't work, you can rerun the AI operator for the specific cell by hovering over it and pressing the play button.
For more detailed troubleshooting, click on the specific cell where you're seeing the error to expose more details about the error message. You can also use our "Troubleshoot with AI" feature - click any cell with an error and select "Troubleshoot with AI" for instant debugging instructions. [1]
Clay Support
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Did that answer your question?
Jack G.
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Still getting the error after refreshing
Clay Support
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Since refreshing didn't resolve the error, try rerunning the AI operator for the specific cell by hovering over it and pressing the play button.
If that doesn't work, click into the specific cell where you're seeing the error to expose more details about the error message. This will help identify the root cause.
You can also directly copy and paste the correct value into the response column, or create a new column and run an AI agent specifically for that row using a conditional statement.
Clay Support
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Did that answer your question?
Clay Support
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I’m sorry the error is still occurring despite the steps provided. Do you want to share more details about the issue or the specific AI column you’re working with so I can assist further?
Sayli G.
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Hello Jack! Thanks for reaching out! Jack - Do you mind sending the link (url) to the table so we can take a look?
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Jack G.
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Hi Sayli G. I re-worked my data and was able to resolve the issue!
Sayli G.
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Okay! Glad to know it got resolved. Going to go ahead and close this out now :)
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