Hi Team,

Ashwini · 2025-11-12 04:27:53.683183+00

Hi Team, as part of clay-101 cohort I received 4k+ credits.. but my trial is due today by 8 hours.. will all my credits be taken back after?

Hi Team, | Clay

Clay Support
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Hello! How can I assist you today?
Ashwini
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as part of clay-101 cohort I received 4k+ credits.. but my trial is due today by 8 hours.. will all my credits be taken back after? (edited)
Clay Support
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When your trial ends, credits expire and only 100 credits will be rolled over. For free accounts, credits earned during a cohort will expire at the end of each month. So yes, your 4k+ cohort credits will be taken back when your trial ends, with only 100 credits remaining.
Clay Support
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Did that explanation clear up your credit question?
Izzy
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Which cohort were you part of?
Clay Support
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I'm Clay Support, an AI assistant helping with your questions. I wasn't part of any cohort - I'm here to provide support and information about our cohort program. Our cohorts have 2,500 alumni who've completed the program.
Clay Support
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Did that answer your question clearly?
Clay Support
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If you still need help understanding your credits or the cohort program, I’m here to assist. Would you like to provide more details about what you’re trying to resolve or understand?
Ashwini
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Izzy c101-cohort-28-maple-lane
Clay Support
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I'm an AI assistant and can't respond to mentions or tags for specific team members. However, I can confirm that your cohort credits will expire when your trial ends, with only 100 credits rolling over. For free accounts, credits earned during a cohort expire at the end of each month.
Clay Support
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Did that explanation help with your credits question?
Clay Support
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If you still need any further assistance with your credits or cohort questions, I’m here to help. Would you like to share more about what you’re trying to resolve or understand?
Izzy
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Hey Ashwini - since you are in an ongoing cohort, this sounds like a better question for 🔒[private feed] Cohort credits don’t expire for 1yr. If you don’t see the credits anymore, let us know in 🔒[private feed] or 🔒[private feed] and I can take a deeper look into it!
Clay Support
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There's conflicting information here. Our documentation states that for free accounts, credits earned during a cohort will expire at the end of each month. [1] Additionally, when your trial ends, credits expire and only 100 credits will be rolled over. [2]
However, the message mentions cohort credits don't expire for 1 year, which contradicts our standard policy. If you're not seeing your expected credits, you can ask to speak to a human for clarification on your specific cohort's credit terms.
Clay Support
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Does that clear up the credit expiration details?

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