Support Button Not Working on My Account – Help Needed

Will M. · 2026-02-03T16:46:20.388Z

The support button does not work on my account, I have reached out multiple times but have never been able to solve. I have tried Chrome, Safari, deleting all extensions and everything else. It does not matter if I am in a table, home, settings, etc., if I click the ? button in the top right nothing happens. Please help my workspace ID is 428586 and my account is under wmurphy@basiccapital.com (mailto:wmurphy@basiccapital.com), it only affects my account.

Support Button Not Working on My Account – Help Needed | Clay

Clay Support
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That's frustrating that the support button isn't working for you. Since you've tried different browsers and cleared extensions, this sounds like an account-specific issue that needs human attention.
Before we escalate this, try using Sculptor - our built-in AI tool in the top-right corner of your screen. It's free and might help with immediate questions while we get your support button fixed.
If Sculptor doesn't help or you still need the support button working, just ask to speak to a human and they can investigate your specific account issue with workspace ID 428586. [1]
Clay Support
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Was that helpful?
Clay Support
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I understand the frustration with the support button not working and hope the suggestion to try Sculptor was helpful. Would you like to share more about what you're trying to resolve so I can assist you further?
Will M.
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Could I please speak to an agent, Sculptor can not help with my credits.
Clay Support
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I understand your frustration with the support button issue. Would you like me to connect you with a human agent? Or if you provide more details about what you need help with, I can continue assisting you.
Will M.
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Yes please
Clay Support
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Got it — I’m connecting you to a human teammate now.
Clay Support
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Our support team has got your message and we'll get back to you soon!
If you’re dealing with a specific table, drop the URL below so we can help you quicker. Otherwise, someone from our team will be in touch soon!

image.png(93 kB)
Ariana (.
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Hi Will, thanks for reaching out. Will - Sorry for this, it looks like we've got a bug on our hands. I've escalated this to our engineering team to help look into it. We'll follow up here as soon as we know more!
Will M.
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Thank you, it has been going on for months now.
Ariana (.
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Thanks Will I appreciate the context here. Are you able to record a loom where this is happening that we can send to engineering?
Will M.
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Yes one moment
Will M.
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https://www.loom.com/share/9dbafe8132a9475aa95025bc21d302fa
Mayato (.
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Hi Will, thank you so much for sharing the loom. I can confirm the error you mentioned, and it appears to be related to the system we use for the support chat window. We will escalate this to the team and follow up with you as soon as we have an update. Sorry for the issue and thank you for your patience!
Will M.
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Thank you very much

29 comments