im using my clay cohorts free account why cant i export csv?

im using my clay cohorts free account why cant i export csv? | Clay

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Clay Support
APP
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We're currently running an experiment that blocks CSV exports for trial users to reduce spam and encourage using integrations like Google Sheets.
You can still export your data — just use third-party integrations (e.g., Google Sheets) instead of downloading a CSV directly.
If you need further help with this, just ask to speak to a human. [1] [2] [3] [4]
Clay Support
APP
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Was that helpful?
Rohail k.
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when this will be solved? its too juggling to export on crms
Clay Support
APP
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·
The CSV export restriction for trial users is an ongoing experiment, not a temporary issue with a scheduled fix.
To export to your CRM, use our direct CRM integrations (like HubSpot or Salesforce) instead of CSV downloads — this creates a more streamlined workflow. Alternatively, you can upgrade to a paid plan (starting with Starter) to unlock CSV export capabilities.
If you need help setting up CRM integrations, just ask to speak to a human.
Clay Support
APP
·
·
Was that helpful?
Clay Support
APP
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·
I understand the inconvenience caused by the CSV export limitation on the free account, and I’m here to help if you need further assistance. Would you like to share more about the specific CRM or workflow you’re trying to set up?
Rohail k.
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see when i connect to google sheets i doesn’t run
Loading attachments
Clay Support
APP
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The "Missing input" and "null" errors mean your Google Sheets integration is trying to run without the required data in your Clay table.
To fix this:
1.
Check your Clay table — Verify the columns you're mapping to Google Sheets actually contain data (not blank/null values)
2.
Update your column mapping — In the Google Sheets integration settings, ensure you've selected the correct Clay columns that have data [1]
3.
Set required fields — Toggle "Required to Run" for fields that must contain data before the integration runs, so it skips empty rows [2]
4.
Re-run the integration — Click "re-run this cell" or toggle auto-update off/on to restart the sync
The integration won't populate Google Sheets properly if the source columns in Clay are empty or missing.
Clay Support
APP
·
·
Was that helpful?
Rohail k.
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·
i have connected it via my google account and sent a g sheet url but no luck
Clay Support
APP
·
·
After pasting your Google Sheets URL, you need to:
1.
Select the Sheet ID (the specific tab name within your spreadsheet) [1]
2.
Map your Clay columns to Google Sheets columns by typing / and selecting the relevant columns [2]
3.
Click Save and run the integration [3]
If you're not seeing the fields to enter Sheet ID and map columns, verify you're using the correct Google account. If using the wrong account, remove the connection and reconnect with the correct one.
Click into the specific cell showing the error to see more details about what's failing.
Clay Support
APP
·
·
Was that helpful?
Clay Support
APP
·
·
I’m sorry the Google Sheets integration isn’t working as expected and hope the previous steps were clear. Would you like to provide more details about what you’re trying to achieve so I can assist you further?

Clay Support
APP
·
·
We're currently running an experiment that blocks CSV exports for trial users to reduce spam and encourage using integrations like Google Sheets.
You can still export your data — just use third-party integrations (e.g., Google Sheets) instead of downloading a CSV directly.
If you need further help with this, just ask to speak to a human. [1] [2] [3] [4]
Clay Support
APP
·
·
Was that helpful?
Rohail k.
·
·
when this will be solved? its too juggling to export on crms
Clay Support
APP
·
·
The CSV export restriction for trial users is an ongoing experiment, not a temporary issue with a scheduled fix.
To export to your CRM, use our direct CRM integrations (like HubSpot or Salesforce) instead of CSV downloads — this creates a more streamlined workflow. Alternatively, you can upgrade to a paid plan (starting with Starter) to unlock CSV export capabilities.
If you need help setting up CRM integrations, just ask to speak to a human.
Clay Support
APP
·
·
Was that helpful?
Clay Support
APP
·
·
I understand the inconvenience caused by the CSV export limitation on the free account, and I’m here to help if you need further assistance. Would you like to share more about the specific CRM or workflow you’re trying to set up?
Rohail k.
·
·
see when i connect to google sheets i doesn’t run
Loading attachments
Clay Support
APP
·
·
The "Missing input" and "null" errors mean your Google Sheets integration is trying to run without the required data in your Clay table.
To fix this:
1.
Check your Clay table — Verify the columns you're mapping to Google Sheets actually contain data (not blank/null values)
2.
Update your column mapping — In the Google Sheets integration settings, ensure you've selected the correct Clay columns that have data [1]
3.
Set required fields — Toggle "Required to Run" for fields that must contain data before the integration runs, so it skips empty rows [2]
4.
Re-run the integration — Click "re-run this cell" or toggle auto-update off/on to restart the sync
The integration won't populate Google Sheets properly if the source columns in Clay are empty or missing.
Clay Support
APP
·
·
Was that helpful?
Rohail k.
·
·
i have connected it via my google account and sent a g sheet url but no luck
Clay Support
APP
·
·
After pasting your Google Sheets URL, you need to:
1.
Select the Sheet ID (the specific tab name within your spreadsheet) [1]
2.
Map your Clay columns to Google Sheets columns by typing / and selecting the relevant columns [2]
3.
Click Save and run the integration [3]
If you're not seeing the fields to enter Sheet ID and map columns, verify you're using the correct Google account. If using the wrong account, remove the connection and reconnect with the correct one.
Click into the specific cell showing the error to see more details about what's failing.
Clay Support
APP
·
·
Was that helpful?
Clay Support
APP
·
·
I’m sorry the Google Sheets integration isn’t working as expected and hope the previous steps were clear. Would you like to provide more details about what you’re trying to achieve so I can assist you further?