AI Formula Not Updating in Account Status Column - Need Help

Kelly M. · 2025-12-01T00:26:06.805Z

I have set-up a column with an AI generated formula that is showing an output that is correct. When I save it and run it; the individual cells are no longer updating to match the output. https://app.clay.com/workspaces/764977/workbooks/wb_0t3d3cmcYNvYEyZN9za/tables/t_0t3d5kbkRGAd6ePoajc/views/gv_0t5xknsnY7KVX8y8S5r Account Status column Thanks for the help!

AI Formula Not Updating in Account Status Column - Need Help | Clay

Clay Support
APP
·
·
That's frustrating—let me help fix this. Try these steps to get your Account Status column updating properly:
Quick fix:
• Click the column header for Account Status
• Select "Force Rerun Column" to jumpstart the run
Alternative approach:
• Toggle auto-update off and on again, then accept the run prompt
If cells show "waiting for inputs":
• Click individual cells and select "re-run this cell"
Check auto-update settings:
• Ensure auto-update is enabled at both table and column level
The Force Rerun option usually resolves this type of issue when columns get stuck after changes.
Clay Support
APP
·
·
Was that helpful?
Kelly M.
·
·
This is a text field that is utilizing an AI formula - there is no 'Force Rerun Column'
Clay Support
APP
·
·
You're right—formula columns don't have that option. For AI formula columns that aren't updating:
• Click individual cells showing issues and select "re-run this cell"
• Toggle auto-update off and on again, then accept the run prompt
• When editing your formula, use "Save and don't run enrichments" to avoid triggering runs
• Directly copy and paste correct values into problem cells
The individual cell re-run usually fixes formula columns that get stuck after changes.
Clay Support
APP
·
·
Was that helpful?
Kelly M.
·
·
This is a text field that is utilizing an AI formula - they don't have auto-update options.
Clay Support
APP
·
·
For AI formula text fields that aren't updating after saving, try directly copying and pasting the correct values into the problem cells.
If that doesn't work, you can also hover over individual cells and press the play button to rerun just that cell.
Since formula columns work differently than enrichment columns, these manual approaches are your best options for getting the cells to display the correct output.
Clay Support
APP
·
·
Did that answer your question?
Kelly M.
·
·
Re-run this cell doesn't update the cell either
Clay Support
APP
·
·
Sorry to hear that re-running the cell didn’t help. I’m connecting you to a human agent who can assist further.
Clay Support
APP
·
·
Our support team has got your message and we'll get back to you soon! We're currently outside of our standard office hours (9 AM to 9 PM EST, Monday through Friday), so it may take a little longer for us to respond.
If you’re dealing with a specific table, drop the URL below so we can help you quicker. Otherwise, someone from our team will be in touch soon!
image.png(93 kB)
Kelly M.
·
·
Thank you! I do not want to manually update 32,000 cells.
Kelly M.
·
·
Looks like it just takes a significant amount of time to update. All is well now.
Munnawar H.
·
·
Hi Kelly,
Thank you for reaching out to the support team. Just wanted to double check that eveything is working as expected now. If so, I'll go ahead and close out the ticket.
Kelly M.
·
·
Munnawar H. Thanks for asking! It looks like the issue is back with the account status not updating to the output that the prompt is displaying. https://app.clay.com/workspaces/764977/workbooks/wb_0t3d3cmcYNvYEyZN9za/tables/t_0t3d5kbkRGAd6ePoajc/views/gv_0t5xknsnY7KVX8y8S5r Account Status Column

18 comments