Assistance Needed: Blocked Client Clay Account Issue

osita u.

Hey guys, my clients Clay account has been blocked. Can we resolve this ?

12 comments

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Account blocks are typically implemented as part of our security measures to combat spam usage of free trial credits.Since this involves your client's account, they will need to: 1. Contact us directly using the email associated with their Clay account 2. Provide a description of their situationThis is necessary because we can only verify and assist account holders through their registered account email for security purposes.Please have your client reach out to us directly, as we'll need to communicate with them to review their specific situation and determine next steps. Source: Clay: Terms of Service
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Looks like you're still looking for help. We're escalating this over to our support team and someone should be in touch soon. In the meantime, feel free to include any other information that may be helpful in solving your issue!
osita u.
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Got it! No worries
Owen C.
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Hey Osita, thanks for reaching out and sorry to hear this. Could you share with us the email to your clients Clay account?
osita u.
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For sure!
osita u.
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drea@goallinesolutions.com
Owen C.
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On our end, this account was locked because our system detected multiple free trial accounts associated with your email, which violates our Terms of Service. This message serves as a one-time warning. If the creation of multiple free trial accounts continues, your account will be permanently locked, resulting in the loss of access to all data and workflows within your account. Please let us know if you have any questions or need further clarification.
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Hi osita u.! This thread was recently closed by our Support team. If you have a moment, please share your feedback:
osita u.
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Hey Owen C. I highly doubt that. This account has been paying since the day it was created and only stopped paying this month. So I’m surprised as to why a paying account would want to create multiple free accounts ? Please can you look into this further?
Owen C.
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Apologies for the confusion! Confirmed the account associated with (drea@goallinesolutions.com) has been paying. We've seen increased spam on free trials, so we've tightened security measures as we grow. Thanks for your patience as we work to improve security!
osita u.
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No worries Owen C. can you unblock the account so we can get it up and running
Owen C.
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The account has been unblocked, you should be good to go!