Strange Issue: Workbook and Folder Names Switched Unexpectedly

James D. · 2025-11-13T13:51:25.797Z

im having a super strange thing happen to my workbooks and folders. Some of the names have switched in place for others. And its pretty messed up, verified with a colleague we’re both not mad.

14 comments

· Sorted by Oldest

Clay Support
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This sounds like a bug where workbook and folder names are getting mixed up or swapped. To help us investigate this issue, could you provide:
A summary of exactly what's happening (which names switched with which)
Any specific error messages you're seeing
A link to the affected workbooks or folders in the app
A screenshot showing the name mix-up
With these details, we can research what's causing this issue and get it resolved.
Clay Support
APP
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Did that answer your question?
James D.
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I cant show any of this
James D.
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its seems like a simple naming bug
Clay Support
APP
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I understand you're experiencing a naming bug where workbook and folder names are switching places. Since you can't provide screenshots or links, we can still help investigate this issue.
To troubleshoot this naming bug, please provide:
- Which specific names switched (even without screenshots)
- When you first noticed this happening
- Whether it affects all workbooks/folders or just certain ones
If you need further help with this bug, just ask to speak to a human.
Clay Support
APP
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·
Did that answer your question?
Clay Support
APP
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I understand this naming issue is frustrating, and I’m here to help if you need any further assistance with it. Would you like to share more details about the specific names that switched or any other observations you have?
James D.
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Could someone (a human) look at this please
Clay Support
APP
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I understand your concern and will connect you to a human agent who can assist you further.
Clay Support
APP
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Our support team has got your message and we'll get back to you soon!
If you’re dealing with a specific table, drop the URL below so we can help you quicker. Otherwise, someone from our team will be in touch soon!
image.png(93 kB)
James D.
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https://app.clay.com/workspaces/350265/workbooks/wb_0t5m4a7tm7TAF5Rzm4w/all-tables tjos was filled yesterday, had a different name and was in a different folder
Hunain F.
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That does sound strange. It might be a syncing or caching issue try refreshing or logging out and back in. If it’s still happening reach out to Clay support so they can check it from the backend.
Amit K.
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Hey James- could you try performing a hard refresh. Then sign back out and sign in and let me know if you're still seeing these issues.
Clay Support
APP
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We haven't heard back from you here, so we're going to go ahead and close this thread out.
Still need help here? Reply back and someone will jump back in.
Have a question thats not related to this thread? We recommend kicking off a new ticket in the support channel!

Clay Support
APP
·
·
This sounds like a bug where workbook and folder names are getting mixed up or swapped. To help us investigate this issue, could you provide:
A summary of exactly what's happening (which names switched with which)
Any specific error messages you're seeing
A link to the affected workbooks or folders in the app
A screenshot showing the name mix-up
With these details, we can research what's causing this issue and get it resolved.
Clay Support
APP
·
·
Did that answer your question?
James D.
·
·
I cant show any of this
James D.
·
·
its seems like a simple naming bug
Clay Support
APP
·
·
I understand you're experiencing a naming bug where workbook and folder names are switching places. Since you can't provide screenshots or links, we can still help investigate this issue.
To troubleshoot this naming bug, please provide:
- Which specific names switched (even without screenshots)
- When you first noticed this happening
- Whether it affects all workbooks/folders or just certain ones
If you need further help with this bug, just ask to speak to a human.
Clay Support
APP
·
·
Did that answer your question?
Clay Support
APP
·
·
I understand this naming issue is frustrating, and I’m here to help if you need any further assistance with it. Would you like to share more details about the specific names that switched or any other observations you have?
James D.
·
·
Could someone (a human) look at this please
Clay Support
APP
·
·
I understand your concern and will connect you to a human agent who can assist you further.
Clay Support
APP
·
·
Our support team has got your message and we'll get back to you soon!
If you’re dealing with a specific table, drop the URL below so we can help you quicker. Otherwise, someone from our team will be in touch soon!
image.png(93 kB)
James D.
·
·
https://app.clay.com/workspaces/350265/workbooks/wb_0t5m4a7tm7TAF5Rzm4w/all-tables tjos was filled yesterday, had a different name and was in a different folder
Hunain F.
·
·
That does sound strange. It might be a syncing or caching issue try refreshing or logging out and back in. If it’s still happening reach out to Clay support so they can check it from the backend.
Amit K.
·
·
Hey James- could you try performing a hard refresh. Then sign back out and sign in and let me know if you're still seeing these issues.
Clay Support
APP
·
·
We haven't heard back from you here, so we're going to go ahead and close this thread out.
Still need help here? Reply back and someone will jump back in.
Have a question thats not related to this thread? We recommend kicking off a new ticket in the support channel!