Urgent Support Needed: Pro Account Credits Depleting Rapidly

⚠️Urgent human support needed!!⚠️

1.
My clients pro account is blowing credits like crazy although i’ve aborted all operations. The credits keep flying out and nothing seems to get enriched. This looks like a major bug
2.
Sandbox mode WON’T work although we’ve upgraded to a pro license.

Please contact me asap as 60,000+ credits are now going up in smoke and we have a client meeting tomorrow