Assistance Needed for Incorrect Credits Usage Costing 26k

Elliot W. · 2025-11-05T17:29:06.750Z

Hello there, I had a credits usage wrong usage which cost me 26k ... can you please help here ? 😅

Assistance Needed for Incorrect Credits Usage Costing 26k | Clay

13 comments

· Sorted by Oldest

Clay Support
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I can see you used 26,543 credits on "Companies Search." To investigate this unexpected usage:
Check what happened:
Navigate to Settings → Credit Usage to see detailed logs
Right-click on enrichment columns and select Run Info to see credit usage per process
Common causes of high usage:
Auto-Update enabled causing automatic data refreshes [1]
Actions stopped midway but requests already sent
Duplicate enrichments or re-running columns
To prevent future issues:
Turn off Auto-Update when not needed
Use filtered views to enrich only specific rows
If you need help investigating the specific cause or if this seems like an error, just ask to speak to a human for further assistance.
Clay Support
APP
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Was that helpful?
Elliot W.
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Izzy told me you have a process for such amount. I'd like to talk to a real agent for credits refund please
Clay Support
APP
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I understand your concern and will connect you to a human agent who can assist with your refund request.
Intercom
APP
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Clay Support is sharing a file with you.
Our support team has got your message and we'll get back to you soon!
If you’re dealing with a specific table, drop the URL below so we can help you quicker. Otherwise, someone from our team will be in touch soon!
Loading attachments
Elliot W.
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Thank you
Elliot W.
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https://app.clay.com/workspaces/742748/tables/t_0t59bf2KHHBPt8dUT7o
Izzy
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[context for support] Elliot is going through GTME School which is a separate third party program not related to Clay Cohorts! He is learning Clay through GTME School and accidentally imported bunch of records that ran several rows causing him 20+k credits. Since this is not Cohorts related, I'd appreciate it if you could please help him out here 🙂 Thank you team ❤️
❤️1
Elliot W.
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Any answer please ? 🙏
LuisArturo
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Hey there Elliot thanks for reaching out, sorry for the delay here taking a look at this for you.
LuisArturo
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Hey there Elliot refunded the credits here
Elliot W.
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A thousand thanks Luis 🙏
Izzy
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thank you Luis! ❤️

Clay Support
APP
·
·
I can see you used 26,543 credits on "Companies Search." To investigate this unexpected usage:
Check what happened:
Navigate to Settings → Credit Usage to see detailed logs
Right-click on enrichment columns and select Run Info to see credit usage per process
Common causes of high usage:
Auto-Update enabled causing automatic data refreshes [1]
Actions stopped midway but requests already sent
Duplicate enrichments or re-running columns
To prevent future issues:
Turn off Auto-Update when not needed
Use filtered views to enrich only specific rows
If you need help investigating the specific cause or if this seems like an error, just ask to speak to a human for further assistance.
Clay Support
APP
·
·
Was that helpful?
Elliot W.
·
·
Izzy told me you have a process for such amount. I'd like to talk to a real agent for credits refund please
Clay Support
APP
·
·
I understand your concern and will connect you to a human agent who can assist with your refund request.
Intercom
APP
·
·
Clay Support is sharing a file with you.
Our support team has got your message and we'll get back to you soon!
If you’re dealing with a specific table, drop the URL below so we can help you quicker. Otherwise, someone from our team will be in touch soon!
Loading attachments
Elliot W.
·
·
Thank you
Elliot W.
·
·
https://app.clay.com/workspaces/742748/tables/t_0t59bf2KHHBPt8dUT7o
Izzy
·
·
[context for support] Elliot is going through GTME School which is a separate third party program not related to Clay Cohorts! He is learning Clay through GTME School and accidentally imported bunch of records that ran several rows causing him 20+k credits. Since this is not Cohorts related, I'd appreciate it if you could please help him out here 🙂 Thank you team ❤️
❤️1
Elliot W.
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·
Any answer please ? 🙏
LuisArturo
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·
Hey there Elliot thanks for reaching out, sorry for the delay here taking a look at this for you.
LuisArturo
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·
Hey there Elliot refunded the credits here
Elliot W.
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·
A thousand thanks Luis 🙏
Izzy
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thank you Luis! ❤️