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Issues with Logging In and Not Receiving Password Reset Email
Hi, I'm unable to login on multiple accounts and even devices. I do not receive the password reset email
If you're not receiving the password reset email, this likely means you originally signed up using a different login method (like Google) rather than a password. Here are some steps to try: 1. Check your spam/junk folder for the reset email 2. Verify you're entering the correct email address 3. Make sure your email service isn't blocking emails from our domain If you still can't access your account after trying these steps, you'll need to request help from our support team since changing login methods requires their assistance. To do this, please click on "Talk to a person" to get further help from our human support team.
When creating a new account through an invitation by a client, I've send the email
Hey there Michaël thanks for reaching out, can you confirm the email you used to create the account?
Hey there Michaël was taking a look at this and did not find an account registered under hello@apollodigital.nl. Can you try creating the account with this email again.