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RocketReach API Outage: Immediate Attention Needed

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looks like RocketReach API is down. can we address this ASAP? https://app.clay.com/workspaces/484780/workbooks/wb_uZ4P2rA79DDz/tables/t_BPZzb7EjJPza/views/gv_oXppXTNGnmZF

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RocketReach API Outage: Immediate Attention Needed | Clay

4 comments

· Sorted by Oldest

Channeled
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I understand you're experiencing issues with the RocketReach API. While we don't have specific information about the current API status, here are some steps you can try: 1. Refresh your browser (Cmd/Ctrl + Shift + R) to ensure you're seeing the most up-to-date information. 2. If the issue persists, try running only the affected rows using the error retry option in Clay. 3. As an alternative, you can use the "Find Professional Email" action in Clay, which uses RocketReach's service. This might work even if the direct API integration is experiencing issues. If these steps don't resolve the problem, you may need to request human assistance for further investigation. Click on "Talk to a person" in this chat to do so.
Sources: RocketReach integration overview | Documentation | Clay University RocketReach integration overview | Documentation | Clay University
Henry Bell
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still need help
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To resolve the RocketReach API issue in your Clay workspace, try these steps: 1. Clear your browser cache to remove any outdated data. 2. Perform a hard refresh of your Clay workspace: • For Mac: Press Cmd + Shift + R (Chrome/Firefox) or Cmd + Option + R (Safari) • For PC: Press Ctrl + F5 (Chrome, Firefox, Microsoft Edge) These actions should help refresh your workspace and potentially resolve the API issue. If the problem persists, you may need to request human assistance. Click on "Talk to a person" in this chat for further support.
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APP
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